Housing Officer

Pertemps; Cardiff; On-site; GBP 27,000; Full time

Job summary

A well-established lettings agency in Cardiff Bay is seeking a Housing Officer to handle property management responsibilities. The ideal candidate will have at least 1 year's experience, strong organizational and communication skills, and a full UK driving licence. The position offers a salary of £27,000, 21 days holiday, and opportunities for professional development.

Benefits

21 days holiday plus bank holidays

Opportunity to gain qualifications

Auto-enrolment pension scheme

Regular social events

Qualifications

• Minimum of 1 year's property management experience.
• Strong work ethic and excellent time/diary management skills.
• Clear and confident communication skills.
• Full, clean UK driving licence (essential).

Responsibilities

• Manage day-to-day maintenance issues.
• Carry out inventories and inspections.
• Complete paperwork accurately per company procedures.
• Communicate effectively with landlords and tenants.
• Manage licences and certification compliance.
• Provide administrative support to managers.

Skills

Organizational skills

Communication skills

Customer service skills

Tools

Excel

Database systems

Job description

Overview

Housing Officer
Salary: £27,000
Location: Cardiff Bay
Job Type: Full-time, Permanent

Our client is a well-established sales and lettings agency based in Cardiff Bay. They are a prominent presence in the Cardiff student rental market and have more recently expanded into the executive sector. Due to increased demand, they are seeking a Housing Officer to join their busy Cardiff Bay branch, reporting directly to the Housing Manager.

This is a varied, fast-paced role that requires strong organisation, communication and customer service skills. The successful candidate will have at least 1 year's property management experience and be confident liaising with landlords, tenants, contractors, and colleagues. An immediate start is available.

Key Responsibilities

• Manage day-to-day maintenance issues
• Carry out inventories, mid-term, and exit inspections
• Complete all paperwork accurately in line with company procedures
• Communicate effectively and professionally with landlords and tenants at all times
• Manage licences and certification compliance
• Provide general administrative support to the Maintenance and Housing Managers
• Process PDQ payments in person and over the phone
• Oversee key management, including booking keys in and out

Requirements

• Minimum of 1 year's property management experience
• Strong work ethic and excellent time/diary management skills
• Clear and confident communication skills
• Computer literate (Excel and database systems)
• Full, clean UK driving licence (essential)
• Ability to work Saturdays on a rota basis, with a day off in lieu during the week

What’s on Offer

• Salary of £27,000
• 21 days holiday plus bank holidays
• Opportunity to study, gain qualifications, and become licensed under Rent Smart Wales legislation
• Auto-enrolment pension scheme (subject to eligibility and following 3 months in service)
• Regular social events with the team

If you’re interested, apply today or contact us on 02920 220 776 or email [e-mail]