Housing Officer

New Appointments Group; Bournemouth; Remote; GBP 28,000 - 34,000; Full time

Job summary

A leading recruitment agency is seeking a Housing Officer to manage up to 250 properties while working remotely. Responsibilities include property inspections, resolving tenancy issues, and liaising with external agencies. Candidates should have relevant experience, strong communication skills, and a full UK Driving Licence. This full-time, permanent role offers a salary of £28-34,000 and an excellent benefits package.

Benefits

33 days annual leave

Life cover

Health membership

Laptop and phone provided

Mileage expenses

Qualifications

• Previous experience in a Housing Officer or similar support-focused role.
• Ability to work remotely with minimal supervision.
• A full UK Driving Licence is essential.

Responsibilities

• Deliver high-quality housing management and tenancy support.
• Conduct property visits and ensure housing standards are maintained.
• Resolve tenancy issues, including complaints and breaches.

Skills

Strong communication

Problem-solving

Organisational skills

Job description

Overview

Housing Officers - Remote Working - Must be able to commute to both South East of England and South West of England areas

£28-34,000pa + Excellent Benefits Package

Full-Time | Permanent

About the Role

As a Housing Officer, you will be responsible for managing a portfolio of up to 250 properties and service users. Once you join, you will be assigned your caseload and will take ownership of delivering direct support and property management. This includes carrying out property inspections, resolving tenancy issues, liaising with external agencies, and ensuring compliance with housing standards.

Key Responsibilities

• Deliver high-quality housing management and tenancy support to a defined group of service users
• Conduct property visits and ensure housing standards are maintained
• Resolve tenancy issues, including complaints, breaches, or anti-social behaviour
• Liaise with local authorities, support agencies, and landlords
• Maintain accurate records and reporting in line with company procedures
• Work independently to manage your diary, appointments, and caseload effectively

What We're Looking For

• Previous experience in a Housing Officer or similar support-focused role is essential
• Strong communication, problem-solving, and organisational skills
• Ability to work remotely with minimal supervision
• A full UK Driving Licence is essential (DVLA checks will be conducted)
• You must be willing to travel within the South London area as part of your daily responsibilities
• The successful applicant will be subject to enhanced DBS checks

Benefits Package

• 33 days annual leave (including bank holidays)
• Life cover (2x basic salary)
• Westfield Health membership - cashback on health services and discounts for retailers and gyms
• Laptop, phone, and any other required equipment provided
• Mileage expenses - claimable from home
• 6-month probationary period
• Employer pension contributions (4% employer, 4% employee)
• Referral bonus scheme

If you\'re a committed housing professional looking for a rewarding and autonomous role with a growing and respected organisation, then get in touch today.

Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service.

This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.

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