Housing Officer

New Appointments Group; Aylesbury; Remote; GBP 28,000 - 35,000; Full time

Job summary

A leading housing solutions provider in the UK is seeking dedicated Housing Officers for a full-time remote role. You will support Service Users, manage a property portfolio, and conduct welfare checks, ensuring a high standard of accommodation. Ideal candidates will have experience in housing support roles and excellent communication skills. A full UK driving licence is essential. The role includes an excellent benefits package.

Benefits

33 days annual leave

Life cover (2x basic salary)

Health cashback membership

Mileage expenses claimable

Employer pension contributions

Referral bonus scheme

Qualifications

• Previous experience in a Housing Officer or similar support-focused role is essential.
• Ability to work remotely with minimal supervision.
• A full UK Driving Licence is essential.

Responsibilities

• Support the Service User and manage a caseload.
• Conduct monthly inspections and ensure health and safety.
• Complete biweekly welfare checks of the Service Users.

Skills

Strong communication

Problem-solving

Organisational skills

Job description

Housing Officers - Remote Working - Commute within Buckinghamshire

£28-35,000pa + Excellent Benefits Package

Full-Time | Permanent

We are currently seeking dedicated and proactive Housing Officers to join our client - an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK.

Key Responsibilities

• Supporting the Service User (SU)
• Manage a caseload of around Service Users
• Attend dispersal and conduct induction of SU into property.
• Signpost as necessary to doctors, shops, support agencies, etc.
• Conduct monthly visits and report any incidents, SU issues, absconsions, etc.
• Ensure SU's are Moved On no later than the last date of payments to CSM.
• Arrange initial transport of SU's to their accommodation or any relocation as required.
• Ensure that health and safety of SU's are always maintained.
• Complete biweekly welfare checks of the SU's.

Managing a Property Portfolio

• Effect appropriate maintenance of properties
• Conduct monthly inspections and report defects as required.
• Ensure all items within property are replaced /repaired as required in line with inventory procedure.
• Make recommendations to line manager regarding any relocations of SU's and termination of properties to provide more efficient use of portfolio/void management.
• Prepare property for re-occupation after SU's move on
• Ensure terminated properties are effectively prepared for hand back to landlord.
• Effect minor property repairs if necessary
• Ensure the properties are maintained according to Health and Safety guidelines and company procedures.
• Ensure stores are maintained in line with purchasing procedure.

What We're Looking For

• Previous experience in a Housing Officer or similar support-focused role is essential
• Strong communication, problem-solving, and organisational skills
• Ability to work remotely with minimal supervision
• A full UK Driving Licence is essential (DVLA checks will be conducted)
• You must be willing to travel as part of your daily responsibilities

Benefits Package

• 33 days annual leave (including bank holidays)
• Life cover (2x basic salary)
• Westfield Health membership - cashback on health services and discounts for retailers and gyms
• Laptop, phone, and any other required equipment provided
• Mileage expenses - claimable from home
• 6-month probationary period
• Employer pension contributions (4% employer, 4% employee)
• Referral bonus scheme

If you're a committed Housing professional looking for a rewarding and autonomous role with a growing and respected organisation, it would be great to hear from you.

Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service.

This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.

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