Housing Officer

Supertemps Ltd; Abergele; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment firm is seeking a Housing Support Worker based near Abergele. In this temporary full-time role, you will support tenants and engage with the community, ensuring a proactive approach to tenancy issues. Candidates should have experience in housing-related roles and strong communication skills. A full UK driving license is required. The position offers £16.30 per hour with additional benefits.

Benefits

Benefits included

Qualifications

• Previous experience in a housing-related role.
• Knowledge of housing legislation, ideally including homelessness legislation.
• Experience working with vulnerable tenants.

Responsibilities

• Support tenants in sustaining their tenancies and resolving queries.
• Engage with the community to identify tenants in need.
• Collaborate with partner organizations for service improvements.

Skills

Strong communication skills

Negotiation skills

IT literacy

Customer-facing experience

Job description

Overview

Put your housing knowledge and experience to the test in a brand-new opportunity that will get your foot in the door of an award-winning organisation that makes a real difference to people\'s lives.

Responsibilities

• Deliver a proactive service, supporting tenants to sustain their tenancies, promoting thriving communities, and resolving tenancy queries, complaints, rent arrears, and anti-social behaviour cases.
• Engage with tenants in the community, identifying those in need of support and signposting them to appropriate services, including social, financial, and welfare support agencies.
• Collaborate with colleagues, partner organisations, and community groups to ensure a joined-up approach to housing management and continuous service improvement.
• Manage a varied caseload of properties, maintaining accurate records and using ICT systems to ensure efficient, high-quality service delivery.
• Act independently while making informed decisions in line with housing legislation, organisational policies, and values, balancing competing priorities and deadlines.

Qualifications and experience

• Previous experience in a housing-related role or similar.
• Knowledge of housing legislation, housing issues, and ideally homelessness legislation.
• Experience of working in a customer-facing environment and with vulnerable tenants.
• Strong communication, influencing, and negotiation skills.
• IT literacy with basic Microsoft Office skills (Word, Excel, Outlook).
• A full UK driving licence and access to a car for work purposes.

Details

• This is a temporary role for 6 weeks initially, working full time (37.5 hours per week, Monday to Friday).
• Salary: £16.30 per hour plus benefits.
• Location: based near Abergele, with travel across the County of Conwy.
• Requirements: successful candidates will need to complete a DBS check. Welsh language skills are desirable.

If you have a passion for people and thrive in a customer-focused role, we would love to hear from you today.