Housing & Neighbourhood Officer

Guinness Partnership; Havant; On-site; GBP 25,000 - 35,000; Part time

Job summary

A leading housing provider in Havant is seeking a part-time Housing & Neighbourhood Officer on a 12-month contract to support the community. The role involves providing excellent customer service face-to-face with residents, conducting travel within designated areas. Candidates should have strong communication skills, a full UK driving licence, and the ability to work independently using mobile technology. The position offers excellent benefits including 25 days holiday and a competitive pension scheme.

Benefits

25 days holiday plus bank holidays

Competitive Pension Scheme

Performance Pay

Life Assurance

Health Plan Options

Qualifications

• Full UK driving licence and access to your own car.
• Experience in customer service and housing knowledge.
• Ability to work independently using mobile technology.

Responsibilities

• Provide face-to-face service to residents.
• Travel within designated areas to meet residents.
• Collaborate with Estate Services and other teams.

Skills

Customer service delivery

Communication skills

Relationship-building

Problem-solving

Time management

Job description

ABOUT US

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re‑invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

JOB DESCRIPTION

We are currently recruiting for a part‑time Housing & Neighbourhood Officer on a 12‑month fixed‑term, part‑time (17.5 hours per week) contract to support our communities across the South East & South Coast region.

As a Housing & Neighbourhood Officer, you will provide a friendly housing management service to your residents. Reporting to the Housing & Neighbourhood Manager, you will be part of a dedicated team of Housing & Neighbourhood Officers covering Havant, Hayling Island and the surrounding areas.

This is a field‑based position requiring travel within your designated area. You will be working Monday & Tuesday, 9 am – 5 pm, and Wednesday, 9 am – 12 pm.

You will be the face of Guinness, and your key responsibility is to provide an accessible face‑to‑face service to both homeowner and rental residents. You will work in a mobile way, out in the area and meet residents. You will work closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our residents.

KEY RESPONSIBILITIES AND QUALIFICATIONS

We believe that the way we work is as important as the results we achieve. You’ll bring your face‑to‑face customer service experience and housing knowledge to make a meaningful contribution to our organisational goals.

Travel will be a key part of this role, so you will need a full UK driving licence and access to your own car.

Excellent customer service delivery, demonstrating good communication and relationship‑building skills.

The ability to plan and work effectively without high levels of supervision.

Ability to work on the go using mobile technology.

Strong resource and time management, and the ability to prioritise, delivering value for money.

Experience of working in a climate of legislative and organisational change.

Proven problem‑solving and decision‑making skills.

Resilience and being able to deal with challenging situations and deliver sustainable outcomes.

Experience in analysing data and concluding.

To find out more about the role and the essential requirements for the role, please review the role profile.

If you would like to be part of our team, we would love to hear from you – create your application today! Please apply with your CV and a personal statement detailing how your skills and experience meet the essential criteria in the role profile.

BENEFITS

• Holidays : We offer 25 days holiday a year, plus bank holidays. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).
• Competitive Pension Scheme : We will help you save for your retirement through our workplace pension scheme. Guinness matches your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
• Benefits Portal : We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
• Performance Pay : Annual Performance Score bonus subject to eligibility.
• Life Assurance : For peace of mind, Guinness provides three times salary life cover in the event of your death.
• Health Plan Options : There are a couple of health care schemes available depending on the post grade.
• VDU / DSE : Free eye test vouchers every 2 years with £55 contribution to glasses if required for VDU work.
• Access to the Finance wellbeing portal
• Professional subscription annual payment
• Travel season ticket loan
• Car lease scheme