Housing Manager – Arrears & Homeownership Support

Home Group Limited; Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A housing organization in Leeds is seeking a Housing Manager to provide customer support and manage income collection. The role involves working on arrears cases, advising residents, and collaborating with finance teams. Ideal candidates have a background in income protection and arrears management, with expertise in housing law. This permanent, full-time position offers a competitive salary of £32,000 and great benefits. This is your opportunity to make a real difference in the community.

Benefits

34 days leave, pro-rated

Paid time off for volunteering

Health cash plan covering dental and optical

Career development and training package

Qualifications

• Background in income protection and arrears management processes.
• Ability to explain and manage service charge budgets.
• Understanding of responsibilities between landlords and leaseholders.

Responsibilities

• Manage arrears cases for general needs and shared ownership customers.
• Provide advice and support regarding service charges and homeownership.
• Work with finance teams for timely reconciliation of service charge accounts.

Skills

Income protection & arrears management

Understanding housing law

Budget management

Customer service

Job description

A housing organization in Leeds is seeking a Housing Manager to provide customer support and manage income collection. The role involves working on arrears cases, advising residents, and collaborating with finance teams. Ideal candidates have a background in income protection and arrears management, with expertise in housing law. This permanent, full-time position offers a competitive salary of £32,000 and great benefits. This is your opportunity to make a real difference in the community.