Housing Management Worker

Home Group Limited; Millom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community-focused housing organization is seeking a Housing Management worker in Millom. In this role, you will support older customers (aged 55+) with property and tenancy matters, ensuring homes are safe and tenants feel engaged. Responsibilities include assisting with housing benefit claims, conducting safety checks, and collaborating with care teams. A proactive mindset and experience in property management are preferred. You'll enjoy various benefits, including flexible working hours and health cash plans.

Benefits

34 days leave plus bank holidays

Health cash plan

Flexible working hours

Mileage reimbursement

Over 800 high street discounts

Qualifications

• Experience in property management, compliance, or health & safety is ideal.
• Must have a proactive and organised approach.
• Ability to work independently and influence diverse groups.

Responsibilities

• Support older residents with housing-related matters.
• Assist customers with housing benefit claims.
• Conduct routine safety checks across buildings.
• Handle record updates and payment processing.
• Promote social engagement with care teams.

Skills

People-first mindset

Property management experience

Strong collaboration skills

Organisational skills

Customer service passion

Job description

Overview

This is a great opportunity for a Housing Management worker to join our team here in Cumbria. Working to support our older customers (aged 55+) in Cumbria, you'll be the go-to person for housing and property matters, ensuring homes are safe, tenancies are well managed, and customers feel engaged and supported. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts.

Responsibilities

• Support older residents, many of whom receive care from Lakeland Carers, the on-site team.
• Assist customers with housing benefit claims and rent account management.
• Maintain full occupancy and accurate rent records.
• Conduct routine safety and compliance checks across buildings and communities.
• Handle administrative tasks including record updates, work, and payment processing.
• Collaborate with the care team to promote social engagement and purposeful living.

Qualifications

• A people-first mindset and ideally some experience in property management, compliance, or health & safety.
• A proactive, organised approach with a "can do" attitude.
• Passion for excellent customer service and genuine care for others.
• Confidence working independently and influencing diverse groups.
• Strong collaboration skills across teams and with external partners.
• A love for property and pride in creating homes customers are proud of.

Benefits

• Why join us? This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top 10 Great Places to Work!
• We can be a bit flexible around what hours your work, or we're open to agreeing a work pattern with you.
• Able to use technology for creating and updating Health and Safety records, making benefit claims and doing tenancy sign ups.
• Occasionally you will need to cover other schemes or attend team meetings, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!
• You'll need an Enhanced DBS check, and we pay for that.
• 34 days leave (including bank holidays and a "me day" to use for whatever you fancy) increasing to 39, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us!
• Colleagues really matter to us, that's why we're the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.