Housing Management Worker

Home Group; England; On-site; GBP 25,000; Full time

Job summary

A leading housing organization in Cumbria seeks a Housing Management Worker to support older customers in property matters. The role includes managing tenancies, conducting safety checks, and fostering customer engagement. Ideal candidates will have a proactive mindset, experience in property management, and strong customer service skills. Benefits include generous leave, health cash plans, and access to discounts. This position offers a rewarding opportunity to make a real difference in the community.

Benefits

34 days leave, increasing to 39

Health cash plan covering dental and optical costs

800+ high street discounts

Career growth opportunities

Support for wellbeing

Qualifications

• Experience in property management, compliance, or health & safety is desirable.
• Ability to manage and maintain tenancy and rent accounts.
• Familiarity with technology for record-keeping and claims.

Responsibilities

• Support older residents with housing and property matters.
• Assist with housing benefit claims and rent account management.
• Conduct safety and compliance checks across buildings.

Skills

Customer service skills

Property management experience

Collaboration skills

Organizational skills

Proactive attitude

Job description

Job Description - Housing Management Worker (251540)

Earn £12.60 per hour (Salary £24,638 per annum [pro rata]) and great benefits including cash Health Plan

Cumbria

We can’t offer a CoS for this role

Home, a place where you belong

This is a great opportunity for a Housing Management worker to join our team here in Cumbria. Working to support our older customers (aged 55+) in Cumbria, you’ll be the go-to person for housing and property matters, ensuring homes are safe, tenancies are well managed, and customers feel engaged and supported. Providing a housing management service, you’ll support them to manage and maintain their tenancy and rent accounts.

What you’ll do

• Support older residents, many of whom receive care from Lakeland Carers, the on-site team.
• Assist customers with housing benefit claims and rent account management.
• Maintain full occupancy and accurate rent records.
• Conduct routine safety and compliance checks across buildings and communities.
• Handle administrative tasks including record updates, work orders, and payment processing.
• Collaborate with the care team to promote social engagement and purposeful living.

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

You have

• A people-first mindset and ideally some experience in property management, compliance, or health & safety.
• A proactive, organised approach with a \"can do\" attitude.
• Passion for excellent customer service and genuine care for others.
• Confidence working independently and influencing diverse groups.
• Strong collaboration skills across teams and with external partners.
• A love for property and pride in creating homes customers are proud of.
• We can be a bit flexible around what hours your work, (or we’re open to agreeing a work pattern with you)
• Able to use technology for creating and updating Health and Safety records, making benefit claims and doing tenancy signs ups
• Occasionally you will need to cover other schemes or attend team meetings, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
• You’ll need an Enhanced DBS check done and we pay for that.

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.

For reasonable adjustments email [e-mail]