Housing Management Coordinator

Home Group; Launceston, Bude; On-site; GBP 26,000; Full time

Job summary

A leading housing management organization is seeking a Housing Management Coordinator in Launceston, England. In this role, you will focus on providing tenancy support to customers, ensuring their homes are safe and well maintained. Responsibilities include managing housing benefit claims, engaging with customers, and overseeing property compliance. Ideal candidates will have experience in housing management, be proactive, and work collaboratively with colleagues. Attractive benefits include a health cash plan and extensive leave.

Benefits

34 days leave, rising to 39

Health cash plan

800+ discounts on various services

Matching pension contributions

Career development and training

Qualifications

• Experience managing a housing management caseload.
• Know-how of formal tenancy actions and landlord duties.
• Ability to work collaboratively and influence others.

Responsibilities

• Support customers with tenancy and rent account management.
• Engage customers in maintaining their properties.
• Assist with housing benefit claims and compliance.

Skills

Housing management experience

Knowledge of re-letting and collecting rents

Collaborative working with colleagues

Initiative and self-motivation

Proactive and organized

Job description

Job Description - Housing Management Coordinator (26154)

Pay £13.21 per hour (£25,838 per annum) and great benefits including Health Cash Plan

Permanent, full time (37.5 hpw), Mon-Fri 9am to 5pm

Cornwall - Bude and Launceston

We are unable to offer CoS for this role

Home, a place where you belong

As our Housing and Property expert, you’ll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you’ll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation!

What you’ll do

Customer group – Adult Social Care Customers

Making sure that our customers properties are homes they can be proud of, you’ll support your customers by engaging and involving them in their tenancies.

Help our customers with housing benefit claims, making sure that these are received on their rent account.

Where there is a need, you’ll also issue and sign warning letters and notices which may lead to attending court.

Getting rooms ready for the next customers who needs our help and for maximum occupancy, you’ll turn around vacant or void properties within set timescales.

Ensuring we are health and safety compliant and that maintenance standards are met.

Step into a role where your skills shape better lives and stronger communities. You’ll have the tools, trust and training to do your best work and see the impact it makes. Be part of one of the UK’s top 10 Great Places to Work!

You have

Experience in managing a housing management caseload and overseeing landlord and housing management duties

Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.

Confident working collaboratively with colleagues in other parts of the business as well as with external partners

The ability to work on your own initiative, positively influencing people from all different backgrounds, whilst being able to take on a lead role within the team, offering guidance and support to your colleagues

A “can do” positive attitude, you’re proactive and well organised, and able to work on your initiative.

Work pattern Monday to Friday 9am to 5pm

Based at our service in Bude, you’ll spend your time travelling around the properties in Bude and Launceston

Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups,

To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

You’ll need an Enhanced DBS check done and we pay for that.

What’s in it for you?

34 days leave, rising to 39 (includes bank hols and a “me day”)

Health cash plan saving you (and your children) £1140+ per year, covering dental, optical, prescriptions and more

800+ discounts on shops, holidays, tech and more

Matching pension contribution (up to 7% and life insurance of 3x basic salary)

Career path with development and excellent training package