Housing Maintenance Administration Officer

Triumph Consultants Ltd; Cambridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent consulting firm in Cambridge is seeking a Housing Maintenance Administration Officer to support the Housing Maintenance team with day-to-day administrative tasks. You will log and process maintenance requests, schedule appointments, and maintain accurate records. Ideal candidates will have strong organizational skills and experience in housing or maintenance environments. The role requires confident communication and IT literacy, including MS Office and housing systems. The contract is for 3 months, with a pay rate of £16.62 per hour.

Qualifications

• Experience in housing, property services or maintenance.
• Ability to manage competing tasks accurately.
• Customer service skills with a calm approach.

Responsibilities

• Log and process maintenance requests.
• Schedule appointments and coordinate contractors.
• Maintain accurate records of communications.

Skills

Strong administrative background

Confident communicator

Scheduling and tracking repairs

IT literacy

Tools

MS Office

Housing/repairs systems

Job description

Housing Maintenance Administration Officer

Job Ref: 5284944 Cambridge
Pay Rate: £16.62 per hour PAYE
Hours per week: 37 Monday – Friday, normal working hours
This opening assignment is for 3 months
Cambridge, CB4 0DN

Summary of what the candidate must have to apply

• Strong administrative background, ideally within housing, property services or a maintenance-focused team.
• Confident communicator able to deal with tenants, contractors and internal teams.
• Solid understanding of scheduling, raising work orders, and tracking repairs.
• Ability to manage competing tasks with accuracy and speed.
• IT literacy, including MS Office and housing/repairs systems experience

The role

You will support the Housing Maintenance team with day-to-day administration, ensuring repairs, maintenance works and inspections are logged, scheduled and progressed efficiently. The post involves working closely with tenants, surveyors and contractors, keeping records up to date and ensuring service standards are met.

Key accountabilities

• Log and process maintenance requests and repair enquiries.
• Raise, update and close work orders on the internal system.
• Schedule appointments and coordinate contractor access.
• Maintain accurate records of all communications and works completed.
• Handle incoming calls and email enquiries, providing clear and timely responses.
• Support compliance tasks, including data checks and document uploads.
• Produce basic reports and monitor workflow progress.
• Assist the wider team with general administrative duties.

Requirements/key criteria

• Previous experience in a repairs, housing, facilities or maintenance environment is preferred.
• Confident handling a busy workload and working to deadlines.
• Strong organisational skills and attention to detail.
• Good customer service skills with a calm, problem‑solving approach.
• Ability to work independently and as part of a team.
• Fast learner with the ability to pick up new systems quickly.

How to Apply

• Quote the Job Title and Reference Number in your application.
• Submit your CV in Word format.
• Applications are reviewed on a rolling basis—early submission is recommended.