Housing First Co-Ordinator

Hightown Housing Association; Hemel Hempstead; On-site; GBP 33,000; Full time

Job summary

A charitable housing organization in England seeks a Housing First Co‑ordinator to lead the delivery of its program, supporting individuals with complex needs to maintain tenancies. The role focuses on creativity and persistence, requiring strong collaboration with health and social care partners. Candidates should have experience working with vulnerable individuals and be committed to reflective practice. The position offers a generous benefits package, including 33 days of annual leave and a competitive salary.

Benefits

33 days annual leave

Annual performance bonus

Flexible working opportunities

Discounts with retailers

Workplace pension scheme

Qualifications

• Experience working with individuals with complex needs.
• Strong boundaries and reflective practice commitment.
• Ability to provide guidance to staff or mentors.

Responsibilities

• Coordinate support for individuals transitioning into housing.
• Collaborate with health and social care partners.
• Monitor and evaluate outcomes for interventions.
• Maintain accurate records and reporting.

Skills

Creativity

Persistence

Reflective practice

Collaboration

Job description

Overview

Are you ready for a role that truly changes lives? This is not traditional support work, it's about creativity, persistence, and thinking outside the box. As a Housing First Co‑ordinator, you will lead the delivery of our Housing First programme, ensuring individuals with complex needs are supported to maintain tenancies and improve their quality of life.

Key Responsibilities

• Coordinate support for individuals with complex needs transitioning into and maintaining housing.
• Work collaboratively with partners including health, social care, substance use services, and housing providers.
• Uphold Housing First principles: choice, harm reduction, and person‑centred support.
• Monitor and evaluate outcomes to ensure effective interventions.
• Provide guidance and supervision to support staff or peer mentors.
• Maintain accurate records and reporting in line with organisational and funder requirements.
• Provide annual leave cover for Housing First in Hemel Hempstead.

What Makes This Role Unique

You will work with people who have faced trauma and where traditional support methods have failed. In Housing First, “non‑engagement” doesn't exist, we ask, what haven't you tried yet? What else could you do? Success isn't about big wins; it's about small steps that add up to life‑changing progress. You will have a small caseload (up to 7 clients) because the support is intense and every day is different.

About Hightown

Hightown is a charitable housing association operating principally in Hertfordshire, Berkshire and Buckinghamshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.

Benefits

• Resilient, resourceful, and ready to face challenges head‑on.
• Strong boundaries and a commitment to reflective practice.
• A flexible, can‑do attitude with creativity at the heart of everything you do.
• Valuable life experience that equips you with the skills and strength to succeed, regardless of whether your background is in policing, social work, or another field.
• Generous annual allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service.
• £32,292 pa for a 37.5 hour a week contract.
• Annual bonus based on satisfactory performance.
• Monthly attendance bonus on top of your basic salary.
• Commitment to health and wellbeing with the Five Ways to Wellbeing.
• Enjoy opportunities for professional development, including support for qualifications.
• Discounts and savings with High Street and online retailers.
• Workplace pension scheme and life assurance of three times your annual salary.
• Employee assistance helpline.

Application Requirements

• Appointment is subject to satisfactory right‑to‑work checks, enhanced DBS, references and medical clearance.
• Hightown is an Equal Opportunities and Disability Confident Employer.
• We review applications and interview on a rolling basis, so apply early to avoid missing out.
• Ready to make a difference? Bring your energy, ideas, and expertise to a role where you can truly influence change.