Housing Customer Service Advisor

Career Choices Dewis Gyrfa Ltd; Sandwell; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A large organisation in Sandwell is seeking a Customer Service Coordinator for a 2-month assignment. You will manage customer enquiries, schedule contractor appointments, and ensure compliance checks are completed timely. The ideal candidate should have experience in customer service, particularly within local authorities or housing sectors, strong communication skills, and attention to detail. This role offers a hybrid work model, with 4 days in-office and 1 day remote.

Qualifications

• Experience in a Customer Service role in a Local Authority or Housing.
• Experience of coordinating compliance and repairs.
• Recent customer service experience.

Responsibilities

• Handle day-to-day enquiries and coordinate repairs and planned works.
• Schedule appointments and manage contractor diaries.
• Ensure compliance activities are completed on time.

Skills

Strong communication skills

Attention to detail

Organisational skills

Customer service experience

Job description

Your new company

Your new company You will be working for a large organisation based near the Sandwell area.

Your new role

In this role, you'll be the first point of contact for customers, handling day‑to‑day enquiries and coordinating repairs, planned works, and statutory safety checks.

You’ll schedule appointments, manage contractor diaries, and ensure all compliance activities — such as gas servicing, electrical testing, asbestos re‑inspections, legionella checks, lift servicing, and fire safety inspections — are completed on time and fully recorded.

You’ll maintain accurate compliance records, track certificate expiry dates, raise service orders, and support reporting for audits and senior management.

What you’ll need to succeed

To be successful in this role, strong communication skills are essential, as you’ll be liaising daily with customers, contractors, and internal teams to deliver a smooth and efficient service.

The role also includes general administration, processing invoices, managing work‑in‑progress, supporting performance reporting, and helping to improve internal processes.

Flexibility, attention to detail, and a commitment to excellent customer service are key.

If you’re organised, confident in handling multiple priorities, and passionate about delivering a high‑quality service, then this role may be perfect.

This role is a 2‑month assignment starting ASAP based on 4 days in the office, 1 day working from home.

Experience

Ideally, you will have experience of working in a Customer Service role in a Local Authority or Housing.

Ideally, you will have experience of coordinating compliance and repairs.

You must have recent customer service experience to be successful in this role.

How to apply

If you’re interested in this role, click ‘apply now’ to forward an up‑to‑date copy of your CV, or call us now.

If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.