Housing Concierge

Home Group Limited; Tees Valley; On-site; GBP 25,000; Part time

Job summary

A social care organization in Tees Valley is seeking a part-time Housing Concierge to ensure customer safety and building security during the night. The ideal candidate will possess strong communication skills and experience in supporting others. This role offers £12.60 per hour, various benefits, and a chance to make a lasting impact in the community. You'll work a rolling rota allowing you to balance work and personal commitments while enjoying the support of a dedicated team.

Benefits

34 days leave (pro-rated) including bank holidays

Paid time off for volunteering

Matching pension contributions (up to 7%)

Savings with health cash plan covering dental, optical, and therapies

Career development and training

Qualifications

• Experience in supporting others, either personally or professionally.
• Valid driving licence and a vehicle insured for business purposes.

Responsibilities

• Check CCTV, fire doors, and communal areas.
• Greeting customers and visitors, and picking up repairs or cleaning.
• Monitor and respond to incidents calmly and fairly.

Skills

Great communication skills

Good judgement

Ability to work under pressure

Job description

Housing Concierge

Salary £12.60 per hour, £24,638 pa (pro rata), and great benefits including Health Cash Plan

Permanent, Part time (35 hpw), working 4 on 4 off (Monday-Sunday)

Hartlepool

We can’t offer a CoS for this role

Home, a place where you belong

Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We’re looking for a dedicated night worker who won’t fall asleep on the job!

Here at Home Group, we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

What’s in it for you?

• 34 days leave, pro‑rated (including bank holidays and a “me day”)
• Paid time off for volunteering
• MatchingPension contributions (up to 7%, with life assurance of 3x Basic Salary)
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
• Career path with development and an excellent training package
• Excellent benefits and rewards including supermarket discounts and travel expenses

What you’ll do

• Walk around the building checking CCTV, fire doors and communal areas
• Greeting customers and visitors, picking up repairs or cleaning
• The first line of support for our customers when our wider team or their own support network isn’t around to help!
• Monitor and respond to incidents calmly, quickly and fairly
• Work with colleagues and partners to manage anti‑social behaviour

Why join us

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

You have

• m under pressure with great communication skills
• Passion and experience in supporting others, either personally or professionally
• Good judgement and clear communication
• You recognise when things are about to go wrong and are confident intervening in a sensitive way.
• To get from A to B, you’ll need a valid driving licence and a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• Working Monday to Sunday on a 4 week (rolling) rota between the hours of 21:45 and 08:15
• Although you’ll work nights (lone work), we do get together regularly in the daytime for training and team meetings
• Able to use technology to monitor CCTV, update records and communicate with colleagues
• You’ll need an Enhanced DBS check done (we pay for it)

Find out more

Click APPLY NOW to see our Housing Concierge job description, find out about us and for help to apply. Roles can close early, so don’t wait.

For reasonable adjustments email [e-mail]