Housing Complaints Officer

Karter Thomas Ltd; Mansfield Woodhouse; On-site; GBP 25,000 - 35,000; Full time

Job summary

A housing support company in the United Kingdom is seeking a temporary resource to assist in investigating housing complaints and drafting responses. This full-time role requires a background in housing and offers the opportunity to play a key part in ensuring thorough documentation and compliance in the complaints process.

Qualifications

• Background in housing.
• Experience in complaint investigations and documentation.

Responsibilities

• Support the complaints team with investigation of housing complaints.
• Gather, review, and analyse relevant evidence and documentation.
• Draft clear and professional Stage One complaint responses in line with the Housing Ombudsman Code.
• Liaise with internal stakeholders to ensure all relevant information is captured.
• Maintain accurate records of investigations and correspondence.
• Ensure all work is completed in a timely and compliant manner.

Job description

Overview

We are currently seeking a temporary resource to support the housing complaints team in the investigation, evidence gathering, and drafting of Stage One complaint responses. The role is office based and will be full time Monday to Friday 9am to 5pm. The successful candidate will play a key role in ensuring complaints are thoroughly investigated and clearly documented and will have a background in housing.

Responsibilities

• Support the complaints team with investigation of housing complaints
• Gather, review, and analyse relevant evidence and documentation
• Draft clear and professional Stage One complaint responses in line with the Housing Ombudsman Code
• Liaise with internal stakeholders to ensure all relevant information is captured
• Maintain accurate records of investigations and correspondence
• Ensure all work is completed in a timely and compliant manner