Housing Allocations Officer

Reed; Welwyn Garden City; On-site; GBP 40,000 - 60,000; Full time

Job summary

A public sector organization in Welwyn Garden City is looking for a Housing Allocations Officer for a full-time temporary role. You'll manage the housing needs register, assist customers with housing inquiries, and ensure properties are allocated per policy. Ideal candidates will have strong communication skills, a solid educational background, and good IT literacy. The position offers a competitive hourly rate, with full-time hours for 12 weeks and a possible extension.

Benefits

Competitive hourly rate

Reed Temporary employee benefit scheme

Qualifications

• Experience working in Housing is desirable but not essential.
• Excellent communication skills to interact effectively with diverse audiences.
• Experience in a customer-facing role.

Responsibilities

• Manage and maintain the council's housing needs register.
• Assist customers by providing advice and assistance.
• Ensure vacant properties are allocated in accordance with policies.

Skills

High level of IT literacy

Excellent written and verbal communication skills

Good organisational skills

Education

Good general standard of education including Maths and English

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Housing Allocations Officer

• Hourly Rate: £14.73 - £15.72
• Location: Office Based – Onsite
• Job Type: Full-time, Temporary (12 weeks)

Join the Housing Options / Housing Allocations team as a Housing Allocations Officer. This role is crucial for managing and maintaining the council’s housing needs register, assisting customers with housing needs, and ensuring the efficient allocation of vacant properties in line with our policies.

Day-to-day of the role:

• Manage and maintain the council’s housing needs register.
• Assist customers with housing needs by providing advice, assistance, and signposting to other colleagues or organisations for further support.
• Ensure that the council's and local registered providers' vacant properties are let in accordance with our published housing allocations policy and within agreed timescales.
• Work under own initiative to find solutions to problems regularly.
• Remain calm and professional in emotionally demanding situations, dealing effectively with people who may display challenging behaviour.
• Handle customer inquiries in a professional manner, providing timely and accurate responses.

Required Skills & Qualifications:

• Experience working in Housing is desirable but not essential.
• Good general standard of education including Maths and English.
• High level of IT literacy, confident in the use of Word, Excel, and Outlook.
• Experience in a customer-facing role.
• Excellent written and verbal communication skills, able to communicate effectively with a diverse range of audiences.
• Good organisational skills with the ability to work to deadlines and manage multiple tasks efficiently.

Benefits:

• Competitive hourly rate.
• Full-time hours for a 12-week duration (possibility to extend)
• Reed Temporary employee benefit scheme

To apply for the Housing Allocations Officer position, please apply here.