Housing Advice & Homeless Prevention Officer

neway international; Uxbridge; On-site; GBP 30,000 - 40,000; Full time

Job summary

A housing service organization in Uxbridge is seeking a Housing Advice & Homeless Prevention Officer. This role involves managing caseloads, providing tailored interventions, and delivering high-quality customer service while complying with housing legislation. Ideal candidates will possess practical experience in housing services and strong communication skills to support residents at risk of homelessness.

Qualifications

• Experience in delivering housing advice and prevention work.
• Knowledge of Part VII Housing Act 1996 and Homelessness Reduction Act 2017.
• Ability to engage with various stakeholders and handle sensitive cases.

Responsibilities

• Complete homelessness assessments and provide tailored interventions.
• Manage a varied caseload and ensure effective casework.
• Provide housing advice according to relevant legislation.

Skills

Practical experience within Housing Options Services

Strong knowledge of homelessness legislation

Excellent communication skills

Ability to manage workload effectively

Commitment to customer-focused service delivery

Job description

Neway International are seeking a Housing Advice & Homeless Prevention Officer to join our client London Borough of Hillingdon., The London Borough of Hillingdon is committed to delivering high-quality housing services and ensuring residents receive timely, effective support. Their Housing Options Service provides advice, prevention, and relief work to support those at risk of homelessness, ensuring compliance with statutory duties and delivering positive outcomes for residents., The Housing Advice & Homeless Prevention Officer will be part of the Housing Options duty service, carrying out assessments, managing varied caseloads, and delivering prevention and relief work. The role requires strong knowledge of housing legislation and the ability to work effectively in a pressurised environment.,

Responsibilities

• Complete homelessness assessments and provide tailored prevention and relief interventions.
• Manage a varied caseload, ensuring timely and effective casework.
• Carry out homelessness enquiries and draft s184 decision letters.
• Provide housing advice in line with Part VII Housing Act 1996, Homelessness Reduction Act 2017, and other relevant legislation.
• Deliver high-quality customer service, supporting residents at risk of homelessness.
• Work collaboratively as part of the Housing Options duty service team.
• Balance multiple demands and pressures within a fast-paced environment.
• Contribute to service improvements and flexible working arrangements.

Qualifications

• Practical experience within Housing Options Services, delivering advice and prevention work.
• Strong knowledge of homelessness legislation, including Part VII Housing Act 1996 and Homelessness Reduction Act 2017.
• Experience in carrying out homelessness enquiries and drafting s184 decision letters.
• Ability to manage workload effectively, meet deadlines, and work under pressure.
• Excellent communication skills, both written and verbal, with the ability to engage a wide range of stakeholders.
• Commitment to customer-focused service delivery.
• Empathy, discretion, and reliability in handling sensitive cases.
• Self-motivated, flexible, and resourceful team player.