Housing Advice & Homeless Prevention Officer

Neway International Ltd; Uxbridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A London-based consultancy firm is seeking a Housing Advice & Homeless Prevention Officer for the London Borough of Hillingdon. This role involves conducting assessments and managing cases to provide support to residents at risk of homelessness. Candidates should have practical experience in housing services and knowledge of relevant legislation. Strong communication and customer service skills are essential, along with the ability to work under pressure. The position offers competitive pay rates and an opportunity to positively impact the community.

Qualifications

• Practical experience within Housing Options Services delivering advice and prevention work.
• Strong understanding of homelessness legislation including relevant Acts.
• Ability to manage workload and meet deadlines under pressure.

Responsibilities

• Carry out assessments and manage varied caseloads.
• Complete homelessness assessments and provide tailored interventions.
• Provide housing advice in line with relevant legislation.

Skills

Knowledge of housing legislation

Excellent communication skills

Ability to manage workload

Empathy and discretion

Customer service orientation

Job description

Neway International are seeking a Housing Advice & Homeless Prevention Officer to join our client London Borough of Hillingdon.

Location: London Borough of Hillingdon Hours: 36 per week (09:00 – 17:00) Start Date: 24 November 2025 End Date: 16 February 2026 (likely to be extended) Pay Rates: PAYE £22.98 per hour / Limited/Umbrella £30.00 per hour

About the Client

The London Borough of Hillingdon is committed to delivering high-quality housing services and ensuring residents receive timely, effective support. Their Housing Options Service provides advice, prevention, and relief work to support those at risk of homelessness, ensuring compliance with statutory duties and delivering positive outcomes for residents.

The Role

The Housing Advice & Homeless Prevention Officer will be part of the Housing Options duty service, carrying out assessments, managing varied caseloads, and delivering prevention and relief work. The role requires strong knowledge of housing legislation and the ability to work effectively in a pressurised environment.

Key Responsibilities

• Complete homelessness assessments and provide tailored prevention and relief interventions.
• Manage a varied caseload, ensuring timely and effective casework.
• Carry out homelessness enquiries and draft s184 decision letters.
• Provide housing advice in line with Part VII Housing Act 1996, Homelessness Reduction Act 2017, and other relevant legislation.
• Deliver high-quality customer service, supporting residents at risk of homelessness.
• Work collaboratively as part of the Housing Options duty service team.
• Balance multiple demands and pressures within a fast‑paced environment.
• Contribute to service improvements and flexible working arrangements.

Candidate Requirements

• Practical experience within Housing Options Services, delivering advice and prevention work.
• Strong knowledge of homelessness legislation, including Part VII Housing Act 1996 and Homelessness Reduction Act 2017.
• Experience in carrying out homelessness enquiries and drafting s184 decision letters.
• Ability to manage workload effectively, meet deadlines, and work under pressure.
• Excellent communication skills, both written and verbal, with the ability to engage a wide range of stakeholders.
• Commitment to customer-focused service delivery.
• Empathy, discretion, and reliability in handling sensitive cases.
• Self‑motivated, flexible, and resourceful team player.

This is a fantastic opportunity to join Hillingdon’s Housing Options Service, supporting residents at risk of homelessness and contributing to the delivery of statutory housing duties.