Housekeeping Supervisor

NHS; Oswestry; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare organization in Oswestry is seeking a Housekeeping Supervisor to ensure high standards of cleanliness across its facilities. The candidate should have supervisory experience and an NVQ Level 3 in Housekeeping. Responsibilities include training staff, ensuring compliance with cleanliness standards, and overseeing daily operations. The role requires good communication skills and the ability to work under pressure. This is a 35-hour fixed-term position with varied shifts.

Qualifications

• Supervisory experience in a Facilities or Hotel Services environment is essential.
• Experience of working within the NHS is a plus.
• Knowledge of Health and Safety regulations and COSHH.

Responsibilities

• Supervise the housekeeping department on a day-to-day basis.
• Ensure compliance with National Standards of Cleanliness.
• Train housekeeping staff on correct procedures.

Skills

Understanding of the National cleaning standard

Customer care skills

Ability to use portable electronic data collection tools

Interpersonal skills

Education

NVQ Level 3 in Housekeeping

Training in Health and Safety

Tools

Microsoft Word

Microsoft Excel

Job description

Housekeeping Supervisor

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Closing date: 02 December 2025

We are currently recruiting for a Housekeeping Supervisor who will demonstrate a proven background in delivering a service and managing a Team. Your role is to support the housekeeping manager in the efficient management of the housekeeping provision within the Trust, encompassing cleaning, ward housekeeping, linen, switchboard and pest control services. This is a 35 Hour fixed term post, with shift patterns, including days, afternoons, evenings, twilight and weekends.

We are looking for a dedicated person to help ensure that we adhere to a high standard of Housekeeping & Cleanliness to join our very successful and hardworking teams.

Candidates must have attained NVQ level 3* in housekeeping (or demonstrate an equivalent level of experience).

The role itself is demanding both physically and mentally, but it is rewarding. The successful candidate will have experience in working within Hospitality, Facilities or a similar environment. Supervisor experience in facilities or hotel services is essential.

* Original qualification/attainment certificates will need to be viewed for the successful candidate.

Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.

Main duties of the job

The successful candidate will need to ensure that Trust and departmental standards are followed, and that compliance is met and maintained at all times.

To ensure a high standard of hygiene and cleanliness, as defined within the National Standards of Cleanliness is achieved across all areas of the Trust the post holder will be highly motivated and have the ability to work under pressure with excellent communication and management skills.

The post holder will be responsible for line management support to our Afternoon shift, this will include ensuring all training needs are addressed, and dealing with any HR concerns as they arise. Including the flexibility if needed to work weekends, you will be expected to achieve a level of service through the constant monitoring of our departments as a result you should be highly attentive to detail and be capable of delivering consistent standards.

Teamwork is key; you should be a strong team player willing to lend a hand wherever needed and ensuring we keep to a high level of the service across the Trust.

About us

The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.

Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.

Job responsibilities

The department undertakes cleaning, manages the linen provision, the Trust switchboard and the pest control contract.

To supervise the housekeeping department on a day to day basis, ensuring it complies with Trust requirements and the agreed delivery of service at all times.

Supervise the domestic service as planned and scheduled by the housekeeping manager.

To participate in, and ensure compliance with the National Standards for Cleanliness and PLACE assessment actions.

In conjunction with the housekeeping manager, allocate staff to work in areas on a daily basis and ensure all areas are staffed by redeployment of staff during periods of high absence and be prepared to undertake any housekeeping duties if required.

To maintain staff records associated with the staff attendance in accordance with Trust policy to ensure internal and external audit requirements are met.

To train housekeeping staff in correct procedures, according to their role and statutory/local policy and procedure, ensuring that they are confident in their duties.

To assist in recruitment and selection of staff as required by the housekeeping manager.

To take part in day to day management discussions and periodic meetings to discuss ongoing issues and the development of the housekeeping department.

To assist in the provision of first line management of housekeeping department staff. Including sickness, welfare and conduct issues, alongside regular performance appraisals according to trust policy. To maintain associated staff records, and whilst respecting confidence, elevate issues where required through the housekeeping and facilities management team.

To co‑ordinate reports of structural, environmental or equipment defect; or incident/accident to ensure the appropriate reporting mechanism has been employed and urgent issues escalated within a timely manner.

To follow all administrative procedures for the domestic department.

To complete quality control monitoring via the Trust audit programme according to the schedule set via Trust policy and/or as advised by the housekeeping manager.

In support of the housekeeping manager, arrange for the provision of domestic stores across the Trust, within the budget limits set out. To control the use of materials to ensure there is no wastage and that all materials are being used only for the purpose for which they were issued. This will include use of the Trust's purchasing system (ORACLE).

In support of the housekeeping manager, administrate the Trust's medical and relatives accommodation facility. This will include allocation of rooms, issuing of licenses and keys to tenants, providing relevant documentation to the trust Finance department and external stakeholders and inspection for rooms where necessary.

Learn and support the Trust switchboard service.

In support of the housekeeping manager, administrate the Trust's pest control contract. This will include raising call outs to the appropriate contractor, reporting maintenance issues at rented properties and utilising the Trust's purchasing system to complete orders.

Person Specification

Qualifications

• NVQ Level 3 in Housekeeping or equivalent experience
• Training or Formal Qualification in Load Handling, Health and Safety and COSHH

Experience

• Supervisory experience in a Facilities or Hotel Services environment
• Experience in preparing and using audit tools.
• Experience of working within the NHS and a good understanding of its processes and systems
• Demonstrable NHS or Public sector experience

Skills

• Understanding of the National 49 element cleaning standard
• Ability to use portable electronic data collection tools
• Understanding of computerized packages, i.e. Word, Excel etc.
• Experience of customer care with good interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Address

The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust