Housekeeping Office Coordinator

Holiday Inn Kensington High Street; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel in London is seeking a dedicated professional for a key operational role. This position involves allocating tasks among Floor Supervisors, ensuring effective communication across departments, and maintaining guest and staff requirements. Responsibilities include monitoring room statuses, managing daily operations, and ensuring standards are upheld throughout the shift. This role comes with benefits such as meals on duty, staff uniform, and holiday time, promoting a supportive work environment.

Benefits

Meals on duty

Staff uniform

Company pension contribution after probation

Recommend a friend fee

20 days holiday plus 8 bank holidays

Dry cleaning of uniform

Training fund assistance

Awards and Recognition Programme

Seasonal annual parties

Staff rate with IHG hotels globally

Responsibilities

• Allocate tasks for Floor Supervisors within the shift.
• Ensure all operational requirements are met.
• Maintain and distribute assignment sheets to Housekeeping staff.
• Monitor and check 'Do Not Disturb' rooms.
• Coordinate efforts of Housekeeping, Engineering, Front Office, and Laundry.
• Assist in departmental opening and closing procedures.

Job description

Operational Requirements

• To arrive for work at the time specified on the Rota, correctly dressed for duty, as per the laid down procedure.
• To ensure all provided work tools / equipment are well maintained and in proper functional order.
• To ensure safety and return of all keys, in his / her possession.
• To ensure that a job of the day is completed in every area daily.
• To minimise wastage at all opportunities.
• To ensure engineering issues are reported to the Maintenance and fixed.
• To ensure that bedroom linen is not used for cleaning.

Responsibilities

• To allocate tasks for Floor Supervisors within the shift to ensure all operational requirements are met.
• To deal with lost and found according to the lost and found procedure.
• To ensure Productivity List, Room Attendants rotas, Linen delivery note are updated daily.
• To make room attendant, Public Area and Evening Room Attendant Rotas every Wednesday.
• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Assist Housekeeping management in managing daily activities.
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
• Document and resolve issues with discrepant rooms with the Front Desk.
• Prepare and distribute assignment sheets / work boards to Housekeeping staff.
• Record, monitor, and update list of ‘Do Not Disturb' rooms.
• Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list.
• Complete required Housekeeping paperwork.
• To conduct departmental opening up / closing procedures according to shift allocation.
• To ensure that all Bedrooms are covered for that day.
• Answer the Telephone in a courteous and efficient manner, as per Hotel standards.
• Record all incoming calls, requests, tasks and incidents on the log sheet and ensure that they are followed up.
• To make sure that all guest requests are carried out to the Hotel standards.
• To monitor the movements of the bedrooms throughout the day making sure that the Floor Supervisors know which rooms is V.I.P or have special requests for them.
• To liaise with reception to ensure all VIP or special requirements are followed through, and that the appropriate rooms are ready for guests on arrival known.
• Ensure that all discrepancy rooms and departure report are monitored, checked and send to the reception.
• Maintains guestroom history files.
• To monitor and check out of order rooms in the computer and ensure that the reason why they are out of order.
• To report immediately any matters concerning the Security of the Hotel to a Duty Manager on duty.
• To ensure that all accidents are reported to a Duty manager on duty.
• Check rota on daily basis and make sure we have enough staff to cover the rooms.
• Be flexible with different shifts and make sure the crew rooms are allocated on timely manner starting from 5am.
• Ensure store items are ordered on timely manner for the office and guest rooms.

Team Requirements

• To ensure allocated tasks within the shift are met and completed as per standard.
• To identify training needs and communicate with the Deputy Head Housekeeper.
• To inform the Deputy Head Housekeeper of any irregularities in the conduct and/or appearance of staff within department or another department.
• In case of fire, bomb emergencies, assist in evacuating staff and guest in their area to the assembly point.

Benefits

• Meals on duty
• Staff uniform
• Company pension contribution after you passing your probation period
• Recommend a friend fee
• 20 days holiday plus 8 bank holidays
• Dry cleaning of your uniform (if applicable)
• Training fund assistance of NVQ’s
• Awards and Recognition Programme
• Seasonal annual parties
• Staff rate with IHG hotels globally

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