Household Support Fund Top-Up Grant Assessor

Reed; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local authority organization in Reading is seeking a Household Support Fund Assessor for a temporary position. The role involves assessing applications for financial support and providing advice on benefits and budgeting. Candidates should have strong knowledge of benefits and a proven experience in customer-facing roles. The position offers a hybrid working model, requiring office attendance one day a week. Immediate start available until March 2026.

Benefits

Hybrid working model

Opportunity to contribute positively to the community

Supportive team environment

Responsibilities

• Assess grant applications quickly and accurately.
• Provide tailored advice on benefits, budgeting, and income maximisation.
• Signpost residents to debt advice and other essential support services.
• Reduce arrears through early engagement and sustainable repayment plans.
• Manage a caseload independently.

Skills

Strong knowledge of benefits, housing, or debt advice

Proven experience in customer-facing roles

Excellent communication and problem-solving skills

Ability to manage a caseload independently

Experience in handling sensitive information

Job description

Household Support Fund Assessor

• Hourly rate: £17.47 paye / £30 ltd umbrella
• Location: Reading, Hybrid (office-based one day per week)
• Job Type: Temporary (Immediate start, contract until end March 2026)

Join our Reading based local authority in a pivotal role as a Household Support Fund Assessor. This position offers an immediate start and involves administering the Household Support Fund Top-up scheme. You will play a crucial role in helping residents access vital financial support by assessing applications, providing income and budgeting advice, and signposting to relevant support services.

Day-to-day of the role:

• Assess grant applications quickly and accurately to deliver immediate financial assistance while driving lasting positive change.
• Provide tailored advice on benefits, budgeting, and income maximisation.
• Signpost residents to debt advice and other essential support services.
• Reduce arrears and recovery actions through early engagement and sustainable repayment plans.
• Manage a caseload independently, ensuring efficient and effective service delivery.

Required Skills & Qualifications:

• Strong knowledge of benefits, housing, or debt advice.
• Proven experience in customer-facing roles (phone, email, or face‑to‑face).
• Excellent communication and problem‑solving skills.
• Ability to manage a caseload independently and work under pressure.
• Experience in handling sensitive information with discretion and in accordance with data protection regulations.

Benefits:

• Hybrid working model - approximately one day per week in the office.
• Opportunity to contribute to a project that has a direct positive impact on the community.
• Supportive team environment.

To apply for the Household Support Fund Assessor position, please submit your CV