House Manager

McCarthy Stone; England; On-site; GBP 19,000; Part time

Job summary

A leading retirement living provider is looking for a House Manager to support residents' independent lifestyles at their estate in Kettering. You'll be the key contact for homeowners, ensuring a welcoming atmosphere and managing daily operations. Ideal candidates should possess excellent communication skills, prior customer service experience, and a proactive attitude. The role offers 25 hours per week with a salary of £18,798 per year along with various employee benefits.

Benefits

Group personal pension and life assurance

Employee Assistance Programme

Flexible working hours

Generous annual leave of 25 days

Access to employee discounts

Qualifications

• Must have excellent communication skills and a proactive attitude.
• Previous experience in a customer-facing or service management role is required.
• Capable of solving problems effectively and remaining calm under pressure.

Responsibilities

• Welcoming new homeowners and helping them settle into their new homes.
• Providing a front-of-house service and engaging warmly with all visitors.
• Managing supplier relationships for smooth day-to-day operations.

Skills

Excellent communication skills

Customer service experience

Proactive attitude

Problem-solving ability

Event organization

Tools

Microsoft Word

Microsoft Outlook

Job description

House Manager Retirement Living

Location: Gabriel Court estate in Saffron Walden Essex

Hours: 25 hours per week (Monday to Friday all year round)

Salary: 18 798 ACTUAL per year plus benefits and bonus

We do not currently offer sponsorship; applicants must have the right to work in the UK.

Make a Difference Every Day

Are you passionate about delivering exceptional customer service?

Do you thrive in a role that involves multi‑tasking, problem‑solving and event organisation?

McCarthy Stone, the UK’s leading retirement living provider, is looking for a House Manager to lead our welcoming estate in Kettering Northamptonshire.

Why Work with McCarthy Stone

• Group personal pension and life assurance
• Employee Assistance Programme
• Flexible working hours
• Work in beautiful surroundings
• Generous annual leave (25 days rising to 28 days) plus bank holidays
• Access to our employee discounts platform (gift cards supermarkets restaurants and more)
• 24 days annual leave
• Pension plan
• Life assurance
• Employee assistance helpline
• Health screening
• Eyecare voucher scheme
• Long service award

Role Overview – House Manager

As House Manager you’ll be the friendly professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming, and independent lifestyle for our residents.

Key Responsibilities

• Welcoming new homeowners and helping them settle into their new homes
• Providing a front‑of‑house service and engaging warmly with all visitors
• Being the first point of contact for residents and offering assistance, guidance or support
• Managing supplier relationships to ensure smooth day‑to‑day operations
• Acting as the face of McCarthy Stone for homeowners, families, and friends
• Handling resident concerns with sensitivity, confidentiality, and respect
• Overseeing estate management including communal areas, gardens, and grounds
• Supporting the development of a strong community through organising social events and regular resident meetings
• Ensuring compliance with all Health and Safety requirements

About You – What We’re Looking For

• Has excellent communication skills and a proactive attitude
• Has previous experience in a customer‑facing or service management role
• Demonstrates professionalism and a commitment to high‑quality service
• Enjoys variety and takes initiative in a busy environment
• Can solve problems effectively and remain calm under pressure
• Is comfortable using Microsoft Word, Outlook and other basic digital tools
• Has an awareness of basic Health and Safety (training will be provided)
• Holds or is willing to obtain first‑aid qualifications (training provided)
• Experience in property management is an advantage
• Enjoys organising events

Training & Development

• First Aid certification
• Dementia Friends training
• Workplace safety courses
• Ongoing development and progression support

Apply Now

If you’re looking for a meaningful part‑time role that combines responsibility, variety and community impact, we’d love to hear from you.

Applications are reviewed as soon as they’re received. We may appoint before the closing date, so early application is encouraged.

McCarthy Stone is an equal‑opportunity employer. We welcome applications from all backgrounds. We do not currently offer sponsorship; applicants must have the right to work in the UK.