House Manager

McCarthy Stone; Aberdeen City; On-site; GBP 10,000 - 12,000; Part time

Job summary

A leading UK retirement living provider is seeking a House Manager in Aberdeen to enhance the quality of life for residents. This role involves delivering excellent customer service, managing facilities, and facilitating social events. Ideal candidates will have strong communication skills and experience in customer service. Benefits include flexible working hours and comprehensive training.

Benefits

Group personal pension

Life assurance

Employee Assist Scheme

Flexible working hours

Generous annual leave entitlement

Qualifications

• Proactive attitude and professional approach are essential.
• Basic awareness of Health and Safety required (training provided).
• First aid qualifications are a plus but not mandatory.

Responsibilities

• Welcome new Homeowners and support their settling-in process.
• Provide professional front of house service.
• Coordinate social interactions for Homeowners.

Skills

Excellent communication skills

Extensive experience in customer service roles

Problem-solving skills

Good computer literacy

Tools

Microsoft Word

Microsoft Outlook

Job description

The Vacancy

Do you take pride in delivering excellent customer service?

Do you get satisfaction from a role that involves multi-tasking and finding solutions?

Do you enjoy organising and facilitating social events?

McCarthy Stone is the leading UK’s retirement living provider. We are looking for a House Manager to join our team at Beeches Gate in Aberdeen.

Beeches Gate consists of 44 stylish one and two-bedroom retirement properties, exclusive to those over 60.

Hours: 12 hours per week, working Thursday & Friday. We can be flexible around school hours.

Pay: £13.77 per hour

Benefits: Group personal pension, life assurance, Employee Assist Scheme, flexible working hours, in the most beautiful surroundings, and generous annual leave entitlement.

About The Role of a House Manager

We seek a customer-centric House Manager to exemplify the high-quality customer standards we are renowned for. The key role is to enhance our Homeowners' quality of life and support their independence. This diverse role involves high-level customer service, front of house duties, and facilities management. The successful candidate will build a strong community through event coordination and regular meetings to update residents and address their priorities.

Some of the duties include:

• Welcoming new Homeowners and supporting their settling-in process.
• Providing professional front of house service and greeting visitors warmly.
• Being the first point of contact for Homeowners, offering help, support, and advice.
• Collaborating with partners and suppliers for smooth estate operations.
• Representing McCarthy Stone to families and friends of Homeowners.
• Handling issues with sensitivity, respecting privacy and confidentiality.
• Managing gardens and grounds to ensure a safe, secure, and well-maintained environment.
• Facilitating social interactions and helping Homeowners enjoy retirement living.
• Ensuring compliance with Health and Safety regulations.

Key Competencies for the Successful Candidate

• Excellent communication skills with a proactive attitude.
• Extensive experience in customer service roles.
• Professional approach with high standards.
• Ability to thrive in a busy, varied environment.
• Resilience and effective problem-solving skills.
• Basic awareness of Health and Safety (training provided).
• Good computer literacy, including Word and Outlook.
• First aid qualifications are advantageous but not essential, as training will be provided.

Join our expanding team and receive comprehensive training to support your career development, including courses in first aid, safety, Dementia awareness, and more.

If you believe this could be the perfect role for you, apply now! All applications will be reviewed promptly, and we reserve the right to appoint before the closing date.

McCarthy Stone celebrates diversity and promotes equality and inclusion. We welcome applications from all backgrounds.

About Us

As the UK’s leading developer and manager of retirement communities, we provide high-quality homes across over 545 developments, serving more than 24,200 residents as of January 2025.

We champion the wellbeing and happiness of older people, helping them enjoy a better later life and feel valued. In 2020, we launched the McCarthy Stone Charitable Foundation to support local causes aiding older people in need across Britain.

We are proud to be certified as a Great Place to Work 2025 and to feature on the Great Place to Work Wellbeing list!