Hotel Senior Manager, EMEA

KAO; City Of London; On-site; GBP 65,000 - 85,000; Full time

Job summary

A luxury brand seeks a Sales Manager for the EMEA Hotel sector to drive strategic growth and manage a dynamic sales team. The ideal candidate will have over 5 years of experience in luxury brand sales, strong leadership skills, and a deep understanding of the EMEA hospitality market. You'll define sales strategies, nurture key customer relationships, and achieve ambitious sales targets. This role offers a competitive salary in a flexible work environment.

Benefits

Competitive salary

Flexible work environment

Ongoing development opportunities

Qualifications

• Over 5 years experience in new business development and working in Sales Hospitality.
• Experience with a luxury brand selling business to business.
• Knowledge of the EMEA luxury hotel and hospitality market.

Responsibilities

• Manage EMEA sales team to drive sales and profit in line with global hotel strategy.
• Develop and execute strategic sales initiatives to maximize revenue across all accounts.
• Lead annual budgeting processes and ensure financial targets align with company objectives.

Skills

Sales development

Relationship management

Negotiation skills

Team leadership

Communication skills

Job description

Overview

Molton Brown is part of Kao, founded in Japan in 1887. Kao is passionate about making a difference in people’s lives with our high-quality products and services to create a Kirei Life for all – a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment. As a company driven by purpose and strong corporate values, we pride ourselves on being listed among the World’s Most Ethical Companies for 17 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation and treating each other with trust and respect.

The role is responsible for driving strategic sales growth across the EMEA Hotel sector by developing and executing targeted plans for existing customers. This includes setting and managing ambitious sales targets that support both customer retention and new business development. As a key representative of Molton Brown, the position requires building and nurturing strong relationships with senior decision-makers to foster long-term loyalty and satisfaction. Acting as a brand ambassador, the role plays a vital part in enhancing Molton Brown’s visibility within the sector. The position also involves leading and motivating a team of four to achieve collective sales goals and uphold the brand’s premium positioning.

What you will do

• Manage EMEA sales team to drive sales and profit in line with global hotel strategy. Work with the Hotel Director to define what the global strategy means for EMEA. Deliver Sales and Profit vs. budget on a monthly basis and roll up to the annual target.
• Drive and achieve area sales, margin, and overall business profitability, ensuring sustainable growth.
• Develop and execute strategic sales initiatives to maximize revenue across all accounts.
• Monitor and analyse customer performance, identify shortfalls and implement corrective actions to improve results.
• Lead annual budgeting processes, ensuring financial targets align with company objectives for both top lines and bottom lines and roll up across the EMEA hotel team.
• Prepare, present and analyse sales and profit reporting. Ensure EMEA sales team maintains Account Management System by ensuring that all customers data, all new account information, leads and enquiries are updated on Salesforce. Lead the team through strong leadership, organisation and motivation of the team and other stakeholders.
• Actively seek and build new business at both individual hotel level and group level.
• Become an expert in the industry with regards to the assigned territory, and effectively build Molton Brown’s presence and brand awareness with key decision makers; establish networks with local hospitality organisations in the EMEA region.
• Project management of key business initiatives such as strategic development of the EMEA market, marketing initiatives, Salesforce compliance including reporting.
• Negotiate with larger 3rd party groups and impact in EMEA for group deals.

What you will need

• Over 5 years experience in new business development and working in Sales Hospitality
• Experience with a luxury brand selling business to business
• Knowledge of the EMEA luxury hotel and hospitality market
• Ability to manage teams and work well with people
• Experience managing sales teams; driving sales performance through effective leadership, clear delegation of responsibilities, and alignment with commercial objectives
• Ability to build and maintain cross-functional relationships internally and externally
• Ability to adapt to work processes or procedures, to work with others, and to perform under pressure
• Strong communication skills
• Proven track record of achieving sales goals and budgets
• Strong negotiation skills

How we work

Having been selected among the World’s Most Ethical Companies for 17 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.

What we offer

A friendly and flexible work environment with competitive salaries, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation.

Hiring process

Kao embraces diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.

Want to learn more

If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us, please visit https://www.kao.com/emea/en/

https://www.kao.com/emea/en/privacy/

Molton Brown is part of Kao, founded in Japan in 1887. Kao is passionate about making a difference in people’s lives with our high-quality products and services to create a Kirei Life for all – a beautiful life that respects the needs of our consumers and customers as well as the planet. Our corporate philosophy, the Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation and treating each other with trust and respect.

How we work: Kao has been named among the World’s Most Ethical Companies for 19 consecutive years. We are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.

Hiring Process: Kao embraces diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.

Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit https://www.kao.com/emea/en/

https://www.kao.com/emea/en/privacy/