Hotel Sales and Reservations Manager

Aimbridge; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hospitality company in London is seeking a Hotel Reservations & Sales Manager to drive revenue through effective sales strategies and excellent customer relationships. The candidate will be responsible for managing the Reservations Team, identifying potential clients, and negotiating contracts. Experience in hospitality sales is preferred, alongside strong communication and teamwork skills.

Benefits

Industry leading training and leadership development

Hotel discounts portfolio wide

Flexible working opportunities

Minimum of 28 days holidays

Paid breaks

Qualifications

• Prior sales experience, preferably in hospitality, required.
• Ability to build rapport with clients and develop positive relationships.
• Experience in Reservations management is preferred.

Responsibilities

• Generate revenue by selling hotel services and ensuring customer satisfaction.
• Identify potential clients and negotiate contracts.
• Manage the hotel's Reservations Team effectively.

Skills

Sales Experience

Communication Skills

Teamwork

Organisation and Attention to Detail

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Access to industry leading sales referral schemes
• Flexible working opportunities
• Minimum of 28 days holidays including Bank Holidays on Pro Rata Basis
• Paid breaks
• Starting salary above national minimum wages
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Free staff parking

A day in the life of…

As our Hotel Reservations & Sales Manager, you'll be the face of our hotel to potential clients. You'll use your excellent communication and negotiation skills to generate revenue by selling our services and ensuring customer satisfaction. You'll be responsible for identifying potential clients, negotiating contracts, and creating sales strategies in collaboration with our marketing and operations teams. It's important that you maintain positive relationships with existing clients, track industry trends, and provide regular reports to senior management. You will also be responsible for managing the hotel's Reservations Team ensuring group and transient reservations are efficiently managed. We're looking for someone who is approachable, friendly, and passionate about hospitality. If you're a natural at building connections and thrive in a dynamic sales environment, we want to hear from you!

What do we need from you?

• Sales Experience: For this role, it's essential that you have prior sales experience, preferably in the hospitality industry. You should be familiar with the sales process, including identifying leads, creating proposals, and closing deals. Ideally, you should also be comfortable with producing group proposals, negotiating contracts and able to explain complex concepts in a simple and persuasive manner.

• A desire to drive revenue by effectively managing all aspects of Sales & Marketing for the Hotel within the local, national and international marketplace. This will include management of company social media pages and marketing campaigns.

• To identify and proactively solicit new business, manage key accounts and agents to increase revenue and share, in line with the hotels’ sales and revenue management strategies.

• To formulate and implement Reservations Management strategies for accommodation in order to maximise Reservations potential and increase competitive share by managing and processing individual and group room bookings efficiently. Past experience in Reservations management is preferred, but full training will be provided.

• Assist the Revenue Manager for producing a financial forecast on a weekly basis for accommodation.

• Utilise statistical data to set future pricing & selling strategies for group and transient accommodation for the duration of the hotels booking window, including Manage inventory strategies for systems.

• Communication Skills: As the face of our hotel you should have excellent communication skills, both verbal and written and able to articulate the hotel's value proposition clearly and confidently to potential clients. We're looking for someone who can build rapport with clients and develop positive relationships with them.
• Teamwork: As a key member of our hotel, you should be able to work collaboratively with other teams, including marketing, operations, and finance. They should be able to share information and work towards common goals to ensure the hotel's success.
• Organisation and Attention to Detail: It goes without saying, but in such a fast paced role, you'll need to be organised and detail-oriented. You should be able to manage multiple projects simultaneously and prioritise tasks effectively.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.