Hotel Receptionist – California Hotel 3*

St Pancras Hotel Services Ltd; City Of London; On-site; GBP 28,000; Full time

Job summary

A hospitality company in King's Cross is seeking an experienced Hotel Receptionist to manage guest check-ins and provide exceptional customer service. The ideal candidate has a passion for the hospitality industry and excellent communication skills. This full-time position offers a yearly salary of £27,352 and requires working on-site with a flexible schedule.

Qualifications

• Experience in a similar role in hospitality.
• Advanced English proficiency.

Responsibilities

• Manage arrivals and check-ins efficiently.
• Maintain up-to-date guest records.
• Provide exceptional customer service.

Skills

Customer service

Communication skills

Attention to detail

Tools

Rezlynx (PMS system)

Job description

Overview

Hotel Receptionist – California Hotel 3*. Kings Cross. Born in 1985, our 61 bedrooms California Hotel is a unique bed & breakfast, the first property opened within the Megaro portfolio. It has always been the leading character of the company, through its Art Deco look and vibrant bar & Terrace. We are now ready to enlarge our family and are looking for an experienced Hotel Receptionist, ideally experienced with the role using Rezlynx (PMS system) – although not a must to be considered for the position. The receptionist will be working on-site 5 days a week, managing check-in & check-out, reservations via calls and emails, always maintaining a fast correspondence with guests, and assisting as promptly as possible. The ideal candidate will have to-do attitude and will be a hospitality professional, passionate about customer service and guest journey. The role reports directly to the Front of House Manager and requires someone with superb organisation and communication skills.

Responsibilities

• The Hotel Receptionist will: ensure arrivals, check-in & check out are managed smoothly and efficiently to the highest customer service level.
• Have great attention to details.
• Have great communications skills.
• Have excellent command of English, both verbal and written.
• Be extremely knowledgeable in regards to the company services, standards & products.
• Flexible on working hrs and duties.
• Have a great eye for details and will maintain guests’ record up to date at all time.
• Provide exceptional customer service and unforgettable experience.

Experience & Qualifications

• Experience: Required
• Languages: English – Advanced
• Employment: Full-time
• Schedule: Rota Changes Weekly
• Salary: £27,352 yearly

About St Pancras Hotel Services Ltd

St Pancras Hotels Services Limited is a hospitality company based in King's Cross/St Pancras. Whilst we are a group of eclectic brands, each brand has its very own personality, in the same way as our people are unique.