Hotel Receptionist

Alfa Holiday Group; Torquay; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading holiday company in Torquay is looking for a Hotel Receptionist to join their team. This role involves delivering excellent customer service, checking guests in and out, and managing reception tasks. The ideal candidate should have experience in a similar role and demonstrate strong communication and customer service skills. The position offers a competitive hourly rate of £12.60 and various employee benefits including training opportunities and discounts on holidays.

Benefits

Bi-annual tax-free dividend

Funding for training courses

Job security

Competitive sick pay scheme

Discounts on holidays and hotel stays

Employee meals

Pension scheme contributions

Engagement programs

Qualifications

• Experience in a similar role is essential.
• Strong communication skills to interact with guests effectively.
• Excellent customer service skills to deliver a first-class experience.

Responsibilities

• Check guests in and out efficiently.
• Handle reception inquiries and administrative tasks.
• Deliver a first-class customer experience continuously.

Skills

Strong communication skills

Excellent customer service skills

Organised and computer literate

Empathy and problem-solving

Ability to remain calm under pressure

Job description

Alfa Holiday Group has an opportunity for a Hotel Receptionist to join the team at the Regina Hotel, Torquay.

Hotel Receptionist Working Hours

As a Hotel Receptionist you will work circa 30-40 hours per week, including weekends with an hourly rate of £12.60, regardless of age!

Hotel Receptionist Responsibilities

As a Hotel Receptionist you will report to the Head Receptionist or Hotel Management and will be part of the central hub of the hotel operation, where first impressions are everything. You will be responsible for setting the tone for the hotel, delivering a first-class customer experience where the word no does not exist. Your tasks will include checking guests in and out; dealing with general enquires and varied administrative tasks, from allocating rooming lists to processing invoices and occasionally serving drinks in the bar throughout the day. This is a diverse role which includes professionally handling reception enquiries and being empathetic towards our guests.

Benefits Of Being An Employee Owner

• Bi-annual tax-free dividend due to our employee-owned status (circa £1,500 FTE in 2024)
• Funding for any relevant training courses to aid your development
• Job Security our employee-owned status provides better job security, as we can't be sold to another company
• Support and continuous development opportunities
• Competitive occupational sick pay scheme
• Fantastic discounts on our holidays and hotel stays
• Employee assistance programme - Health Assured
• Length of service rewards
• Free employee meals whilst on duty
• Build your pension we have a pension scheme in place that the Company contributes towards
• Reward and engagement programs

Our Ideal Candidate

Essential Skills

• Experience in a similar role
• Strong communication skills
• Excellent customer service skills with a friendly demeanour
• Being extremely well organised and computer literate
• Flexible and able to keep calm under pressure, even in challenging situations
• Empathy towards individual needs and being a problem solver

3>Desirable Skills

• Experience in a similar role
• Knowledge of the travel, tourism and hospitality industry
• Passion for the industry

The Alfa Holiday Group is one of the UKs most highly respected coach holiday and hotel companies with a consolidated turnover of over £75 million per year. We are the UKs only employee-owned Travel Group and our brands include Alfa Hotels and Alfa Coaches. Our mission is to provide high quality memorable holidays for our guests.

Alfa Hotels own and operate 25 hotels in the UKs most popular seaside locations. We have a combined bed stock of over 2,000 rooms and achieve strong all year-round occupancies due to our sister brands, plus our links to other coach operators and group organisers.

You would be joining the group during an exciting period as we continue to see significant growth in the number of customers choosing to holiday with us each year. As an employee-owned business with over 1,000 employee owners, we treat our people with respect, enabling them to achieve their ambitions and provide the best service to our guests.

If you feel you are friendly, positive and passionate and have the necessary skills and experience to be successful in the Hotel Receptionist role click apply today.