Hotel Receptionist

The Alexander Hotel Collection; Egham; On-site; GBP 23,000; Full time

Job summary

A luxury hotel group is looking for a Hotel Receptionist to join their team in Egham. You will play an essential role in ensuring guests have a top-notch experience from check-in to checkout. Responsibilities include welcoming guests, managing check-ins, handling inquiries, and balancing shift procedures. The ideal candidate will possess excellent communication skills and a warm, friendly disposition. This full-time role requires weekend availability and offers competitive pay, along with generous benefits.

Benefits

4 weeks holiday rising to 5 weeks with service

8 Bank holidays

Free car parking

Employee uniform

Discounted hotel accommodation at all hotels

Discounted treatments at Utopia Spas

Anniversary rewards such as birthday off and complimentary stays

Qualifications

• Must be guest-service focused and possess a warm personality.
• Ability to handle enquiries professionally, both in person and on the phone.

Responsibilities

• Welcoming guests and handling guest check-in.
• Managing enquiries and posting charges accurately.
• Upselling hotel services and balancing end-of-day procedures.

Skills

Excellent standard of personal appearance

Excellent communicator in person and on the telephone

Warm and friendly disposition

Genuine desire to serve guests

Organised and good attention to detail

Accurate data entry and computer work

Job description

Hotel Receptionist

Great Fosters Hotel, Egham, Surrey, TW20 9UR

35 hours per week, 5 days per week including weekend shifts. Pay: £22,222.20 per annum + monthly service charge payment. Start date: 1st February 2026.

Benefits

• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking
• Employee uniform

In addition, you will benefit from a range of company benefits including:

• Discounted hotel accommodation for yourself and your family at all hotels
• Discounted hair treatments at our two Utopia Spas
• Discount off all food & beverage at all hotels
• Discount of individual treatments booked in our two Utopia Spas
• Discount on retail products in our two Utopia Spas
• Refer a friend staff recruitment scheme
• Other benefits at 1‑yr, 3‑yr and 5‑yr anniversaries: birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service‑related holiday

The Place

Great Fosters Hotel, the most recent addition to Alexander Hotels, a private collection of 5 luxury hotels and spas of distinction just outside London. A Grade 1 listed building set in 50 acres of stunning gardens and parkland in Egham, Surrey. 5 AA Stars, 56 bedrooms spread across the Hotel and adjoining Cloisters and Coach House. The hotel offers dining at the Award‑Winning Tudor Pass with 3 Rosettes and the Estate Grill. A beautiful 14th‑century Tithe Barn is available for functions together with the Orangery, the Conservatory and a range of other meeting and private dining rooms. Please see the hotel's website for a full list of facilities and sample menus.

The Role

A smart, friendly, well‑organised, guest‑service‑focused individual is sought to complete our professional Hotel Reception team. You must have a five‑star smile and a warm and welcoming personality. You are key to our guest‑service experience throughout their stay. From the time a guest enters the hotel and spa to the time they pay their bill and leave you will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will also be key in providing internal departments with information so that they too can perform to achieve excellence.

• 35 hours per week, working 5 days per week including weekend shifts. A mixture of early (7am‑2:30pm) and late (3:00pm‑10:30pm) shifts.
• Welcoming arriving guests.
• Guest check‑in and rooming.
• Enquiry handling – both in person and on the telephone.
• Posting of charges and guest billing.
• Taking bedroom reservations.
• Producing daily activity report for all internal departments.
• Upselling facilities and rooms.
• Organising porter service where needed.
• Balancing the shift and completing 'end of day' procedures.

Requirements

• Excellent standard of personal appearance.
• Excellent communicator in person and on the telephone.
• Warm and friendly disposition.
• Genuine desire to serve our guests.
• Organised and good attention to detail.
• Accurate data entry and computer work.