Hotel Receptionist

Exclusive Hotels; Bagshot; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury hotel chain in the UK is looking for a Guest Services Assistant. This role involves welcoming guests, managing luggage, and supporting the front office team. Ideal candidates will have exceptional customer service skills, a warm personality, and good physical fitness. A full clean UK driving license is essential. The position offers a competitive salary, various benefits, and a commitment to staff development.

Benefits

Competitive salary

29 days holiday

50% discount on food and beverage

Free meals on duty

Access to a learning platform

Free gym access

Qualifications

• Confident, warm personality with impeccable personal presentation.
• Ability to manage guest requests and operate a hotel buggy.
• Flexibility with working hours, including weekends and evenings.

Responsibilities

• Welcome guests in a friendly and professional manner.
• Manage guest luggage and support front office with check-ins/outs.
• Ensure the cleanliness of the porters lodge and maintain hotel buggy.

Skills

Customer service skills

Communication skills

Organizational skills

Physical fitness

Job description

In a Nutshell

We are actively seeking a Hotel Receptionist, or a Guest Services Assistant in our world,who will deliver exceptional service throughout the entire guest journey. You’ll be the first to greet our guests so strong customer service skills are a must!

Rooming our guests on arrival and providing them with information on the hotel, local amenities and services will be key tasks in this exciting role.

Package Description

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

• Competitive salary, benefits and we pay above the Real Living Wage Employer.
• 29 days holiday (increasing with length of service)
• 50% Discount on food and beverage across all Exclusive properties
• Really big discounts of room nights across all Exclusive properties
• EAP provided by HospitalityAction
• HospitalityEssentials discount platform — giving you access to 1,000+ shopping discounts, cashback deals, and online exercise, wellbeing & finance guides
• Meals on duty provided for free
• Recognition and rewards scheme
• Access to our learning platform including great training and development programs.
• Free gym access + where available dedicated classes.
• B Corp accredited and commitment to improving our People, Product and Planet.
• Free downloads to newspapers, magazines and books
• Cycle to work scheme

Main Responsibilities

Lots to do, but lots of fun

The Guest Services Assistant will be responsible for:

• Welcoming guests in a warm friendly and professional manner
• Carrying guests luggage to and from rooms
• Labelling all guest luggage and ensuring the porters lodge is kept clean and tidy at all times
• Supporting the front office team with check ins/outs
• Managing guest requests
• Use of hotel buggy for transporting guests around the resort
• Maintenance and regular checks of hotel buggy and bicycles
• Management of the turning circle and top suite parking bays

The Ideal Candidate

Are you right for us?

Out ideal Guest Services Assistant will have:

• A confident, warm and welcoming personality
• Impeccable personal presentation
• A natural desire to help people and exceed expectations of guests and colleagues
• Excellent communication skills both verbal and written
• An innovative and inspiring approach with a keen eye for detail
• Great organisational skills
• Flexibility in attitude, approach and working hours (you’ll need to be able to work some weekends, evenings and bank holidays)
• Good physical fitness as this role involves manual handling
• A full clean UK driving licence is a must!

About The Company

Are we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.