Hotel Operations Manager

Aimbridge; Skelton-in-Cleveland; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading hospitality company in Skelton-in-Cleveland is seeking an experienced Operations Manager to enhance guest experiences and drive operational excellence. The ideal candidate has extensive Food & Beverage expertise and proven leadership skills at the Head of Department level. Responsibilities include overseeing daily operations and implementing standard procedures to maintain quality. Join a company committed to growth and exceptional service.

Benefits

Industry-leading training

Hotel discounts

Access to Stream

24/7 Employee Assistance Programme

Uncapped incentives

Qualifications

• Proven experience managing at Head of Department level within a hotel or hospitality venue.
• Extensive Food & Beverage leadership experience with operational and financial performance.
• Strong ability to inspire and develop high-performing teams.

Responsibilities

• Implement and maintain standard operating procedures for consistency.
• Oversee daily operations and support the General Manager.
• Analyse guest feedback to enhance service delivery.
• Collaborate with heads of departments for performance and team development.
• Contribute to the hotel’s strategic business plan and revenue maximization.

Skills

Food & Beverage leadership

Strong leadership skills

Commercial acumen

Guest service passion

Job description

We're looking to recruit an experience Operations Manager with first class experience in a Food and Beverage environment at Mercure, Leeds Parkway

Who are we?

Aimbridge Hospitality EMEA is part of the global Aimbridge Hospitality family. We’re passionate about connecting great people to great experiences in exciting destinations, working with world-class brands such as Hilton, IHG, Accor, Marriott, and more. From the diversity of our people and locations to our “people first” approach, the Aimbridge experience is like no other.

What’s in it for you?

As part of the Aimbridge team, you’ll enjoy:

• Industry-leading training and leadership development opportunities
• Hotel discounts across our portfolio – staff rates and up to 50% off food & beverage and spa
• Access to Stream – draw up to 40% of your pay as you earn and set automatic savings
• 24/7 Employee Assistance Programme for your wellbeing
• Uncapped incentives to reward your contributions

A day in the life of an Operations Manager…

As Operations Manager, you’ll play a pivotal role in delivering exceptional guest experiences and driving operational excellence across all hotel departments. You’ll:

• Implement and maintain standard operating procedures to ensure consistency and quality
• Oversee daily operations, stepping in for the General Manager when required
• Analyse guest feedback and lead action plans to enhance service delivery
• Collaborate with department heads to drive performance, recruitment, and team development
• Contribute to the hotel’s strategic business plan and maximise revenue opportunities

What makes this role unique?
We’re looking for an Operations Manager with strong Food & Beverage expertise. You’ll be the go-to leader for F&B strategy, ensuring our bar, restaurant, and events deliver exceptional quality and profitability. From menu innovation to service standards, your experience will shape the guest dining experience and drive commercial success.

What do we need from you?

• Proven experience managing at Head of Department level within a hotel or hospitality venue – ideally with a major global brand
• Extensive Food & Beverage leadership experience – from operational delivery to financial performance
• Strong leadership skills with the ability to inspire and develop high-performing teams
• Commercially astute, with a track record of driving revenue and controlling costs
• A passion for exceptional guest service and living our brand standards every day

At Aimbridge, we know our people are the heart of our business. We’re committed to creating an inclusive environment where everyone has A Place to Grow.

So, if you’re ready to take the next step in your career and make a real impact, click apply today – we’d love to welcome you to our team shaping the future of hospitality.