Hotel Operations & Guest Experience Lead

WizeHire, Inc; Newport; On-site; GBP 29,000 - 38,000; Full time

Job summary

A leading hospitality management firm is seeking an experienced Assistant General Manager to oversee day-to-day hotel operations and ensure exceptional customer service. The ideal candidate will have a bachelor's degree in hospitality management and at least three years of managerial experience in the hospitality sector. This role offers a competitive salary ranging from $40,000 to $50,000 yearly, fostering a positive work environment focused on employee growth and satisfaction.

Qualifications

• 3+ years of experience working in a hotel or the hospitality industry required.
• Proven customer service experience as a manager with a strong guest-focused mentality.
• Previous experience in a managerial role overseeing a team, preferably in hospitality.

Responsibilities

• Manage compliance with established policies and regulations.
• Compose and audit the annual budget with department heads.
• Assist in maintaining all standards of guest service.

Skills

Customer service experience

Organizational skills

Communication skills

Problem-solving skills

Education

Bachelor's degree in hospitality management

High school diploma or GED

Job description

A leading hospitality management firm is seeking an experienced Assistant General Manager to oversee day-to-day hotel operations and ensure exceptional customer service. The ideal candidate will have a bachelor's degree in hospitality management and at least three years of managerial experience in the hospitality sector. This role offers a competitive salary ranging from $40,000 to $50,000 yearly, fostering a positive work environment focused on employee growth and satisfaction.