Hotel Night Cleaner

Merlin Entertainments Group; Sandford Hill; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading entertainment company in England is seeking a dedicated Hotel Night Porter to join the team at Alton Towers Resort. In this role, you will be one of the first points of contact for guests, responsible for ensuring accommodation cleanliness and guest service during night shifts. The position requires attention to detail, customer service skills, and the ability to handle safety procedures. Compensation ranges from GBP £11.60 to £13.00 per hour, with attractive benefits including discounts and training opportunities.

Benefits

Merlin Magic Pass - 20 free tickets

40% discount online off LEGO

25% discount in on-site shops

Access to discounts on various retailers

Ongoing training and development

Qualifications

• Ability to deal with guest queries in a professional manner.
• Experience in cleaning and maintaining guest areas is preferred.
• Strong communication skills for effective team collaboration.

Responsibilities

• Ensure cleanliness of guest and employee areas.
• Check in late arrivals and attend to guest requests.
• Maintain safety protocols during fire evacuation.

Skills

Customer service

Attention to detail

Cleaning and maintenance

Job description

What you'll bring to the team

We are currently recruiting for Hotel Night Porter to join us at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy!

First impressions count for a lot, and you'll be one of the first people some of our guests meet as a night porter at the Alton Towers Resort.

The role is diverse from cleaning guest & employee restrooms, to checking in late arrivals. Always dealing with guest queries in an efficient & professional manner and ensuring we meet and exceed all our guests expectations, with the highest level of service.

As a night porter you could work in any of our amazing accommodations - Alton Towers Hotel, Splash Landings Hotel, CBeebies Land Hotel, Enchanted Village, which also includes the Luxury Treehouses, and Stargazing Pods.

Responsibilities range from ensuring the Hotels are clean and presentable ready for the next morning, this includes cleaning of guest & employees areas such as toilets, hoovering corridors and entertainment spaces, mopping & buffing floors and attending guest's rooms for any requests that may arise. The nights team are also responsible for the safety of our guests in the event of fire evacuation.

Benefits

• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
• Ongoing training and development opportunities
• Plus, many more...

Pay Range

Compensation between GBP £11.60/Hr.-GBP £13.00/Hr.