Host Role

The Best Connection; Stansted Mountfitchet; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking an Airport Check in Host to assist passengers at Stansted Airport. Key responsibilities include greeting passengers, operating the check-in desk, and ensuring exceptional service standards. Ideal candidates have excellent customer service skills and problem-solving abilities. Full training is provided, and the role offers competitive pay of £13.37 per hour along with various benefits.

Benefits

Discounted Airport Parking

Free Uniform and Training

Employee Benefits Schemes

Financial and Mental Health Support

Qualifications

• 5 years' worth of references required.
• Willingness to apply for a DBS Check.
• Ability to complete a GSAT evaluation.

Responsibilities

• Greet and check in assisted passengers.
• Operate the check-in desk meeting and greeting passengers.
• Ensure high standards of service are maintained.
• Expedite a smooth transfer throughout the terminal.

Skills

Excellent customer service skills

Strong written and spoken communication skills

Polite and professional approach

Problem-solving ability

IT skills

Job description

FANTASTIC JOB OPPORTUNITY IN STANSTED AIRPORT

Airport Check in Host Required

We are currently recruiting for an Airport check in Host to assist passengers with assistance requirements located in Stansted Airport. This is a great opportunity to work with a global company, with no experience required and full on the job training provided!

Pay: £13.37 per hour

Hours: Start time is 04:00 - 14:30, Shift length is 10 and a half hours with a 30 min lunch break.

Shift Rotation: 4 on 4 off

Location: Stansted Airport (CM24 1QW)

Duration: Ongoing, Temp to Perm Opportunities

Additional Benefits of the Role:

• Bus and Train services available for all shift start and end times
• Discounted Airport Parking
• Free Uniform and Training
• Discounts at Various Airport Retail Outlets
• Employee Benefits Schemes
• Financial and Mental Health Support

Main Duties & Responsibilities:

To greet and check in all assisted passengers at the passenger assistance areas ensuring that high standards of service are maintained. The Check-in agent should ensure that they provide all passengers with legendary service, assess requirements of the passenger.

• To operate the check-in desk (landside, airside or pre-immigration) meeting and greeting the passengers from 1st contact.
• Assign tasks to team members.
• Ensure that all passengers are booked into the ABM Airport Inform system.
• Ensure amazing customer service is provided to all assisted passengers at each point.
• Ensure you fully adhere to the SLA times for all passengers in all areas
• Expedite a smooth transfer throughout the terminal.
• Ensure all passengers are in the system and closed with comments were needed.
• Ensure all CSAs communicate with you immediately after arriving at the Desks.
• Immediately report any equipment faults and record job report numbers to the Duty Managers.
• Immediately report and record any injuries or accidents to yourself or customers to the Duty Manager
• Identify potential SLA failures and highlight to the Duty Manager.
• Ensure passengers are greeted respectfully.
• Ensure the CSA follows the correct protocol for use of all equipment.
• Ensure the CSA introduces themselves, asks passengers what assistance is required, explain the process, and prepare the passenger for the security part of the journey.
• Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).
• During delays or disruption liaise with the operations co-ordinator, Airlines and handling agent to ensure that assistance passengers are kept up to date.
• Call Operations co-ordinators to inform them of all extra passengers.
• Ensure that the area is always kept clean and tidy.
• Ensure ongoing care and communication to all passengers within the area.
• Carry out any reasonable task as required.

Person Specification & Requirements:

• 5 years' worth of references (Our dedicated team will obtain them for you!)
• Be willing to apply for a DBS Check (Paid for by us!)
• Ability to complete a GSAT (Paid for by us!)
• Excellent customer service skills
• Strong written and spoken communication skills.
• A polite and professional approach.
• The ability to solve problems.
• The ability to deal tactfully with upset or angry passengers.
• IT skills

If you are interested in the above role, please apply or call us on #removed#.