Hospitality Supervisor

Aramark; Stevenage; On-site; GBP 27,000; Full time

Job summary

A leading service provider in Stevenage is looking for a Hospitality Supervisor to manage catering operations across multiple locations. The role includes supervising staff, maintaining food quality, and delivering excellent customer service. The ideal candidate will have 1-2 years of experience in a similar role and strong problem-solving skills. Benefits include free meals and access to employee discounts.

Benefits

Free meals during your shift

Free on-site parking

Access to employee benefits portal

Online GP services

Apprenticeship schemes

Qualifications

• 1-2 years' experience in a similar supervisory or hospitality role.
• Strong customer service skills.
• Excellent attention to detail and time management.
• Calm and effective problem-solving abilities.
• Confident decision-making under pressure.

Responsibilities

• Supervise and motivate catering staff and service teams.
• Coordinate the delivery and presentation of food.
• Respond to client requests and ensure a positive guest experience.
• Monitor food quality and uphold hygiene standards.
• Resolve operational issues and maintain smooth service.
• Maintain records of deliveries and communicate with teams.

Skills

Customer service skills

Attention to detail

Time management

Problem-solving abilities

Job description

Overview

Hospitality Supervisor
REQ Number: 607153
Location: Stevenage, SG1 2DA
Contract Type: Permanent
Hours: 40 hours per week, Monday to Friday (between 7:00am and 4:00pm)
Salary: £26,986 per annum

Are you ready to take the lead in a fast-paced hospitality environment? We're looking for a confident and organised Hospitality Supervisor to manage catering operations and service delivery across multiple on-site locations in Stevenage. If you thrive on teamwork, attention to detail, and delivering exceptional service, this could be the perfect opportunity for you.

Key Responsibilities

Team Leadership

• Supervise and motivate catering staff, delivery drivers, and service teams.
• Organise shift schedules and task assignments.
• Monitor performance and provide constructive feedback.

Catering Operations

• Coordinate the delivery and presentation of food across various service points.
• Ensure timely, temperature-controlled, and well-presented service.
• Manage setup, service, and breakdown at each location.
• Maintain inventory of equipment and disposables.

Client Service

• Respond to client requests, dietary requirements, and last-minute changes.
• Ensure a professional and positive experience for all guests.

Quality & Compliance

• Monitor food quality, portion control, and presentation.
• Uphold hygiene, safety, and corporate compliance standards.
• Conduct regular checks to ensure consistency.

Problem Solving

• Resolve operational issues such as late deliveries or staff shortages.
• Implement quick solutions to maintain smooth service.
• Escalate incidents or feedback to management as needed.

Reporting & Coordination

• Maintain records of deliveries, feedback, and staff performance.
• Communicate daily with kitchen and logistics teams.
• Support inventory tracking and resource planning.

What We're Looking For

• 1-2 years' experience in a similar supervisory or hospitality role
• Strong customer service skills
• Excellent attention to detail and time management
• Calm and effective problem-solving abilities
• Confident decision-making under pressure

Benefits

• Free meals during your shift
• Free on-site parking
• Access to an employee benefits portal with hundreds of discounts
• Online GP services
• Apprenticeship schemes for career development

Additional Information

• Please note that this role requires successful completion of a secure vetting process, including a thorough background check.

About Aramark

Northern Europe - Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

Northern Europe - About Aramark

Aramark is a leading service and solutions provider in Northern Europe. We proudly support clients, partners and customers in food, facilities management, property services, and retail solutions. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com

All applications will be treated in the strictest confidence. Aramark Northern Europe is an equal opportunities employer.