Hospitality Operations Lead — Guest Experience & Growth

Interstate Hotels & Resorts, Inc.; England; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading hotel management company in Bedford is seeking an Operations Manager to oversee daily operations and lead the team towards exceptional guest satisfaction. The ideal candidate is a proven hospitality leader with strong commercial acumen and a passion for enhancing guest experiences. This role offers significant career progression potential and the chance to influence the future of the hotel amidst planned refurbishments.

Benefits

Industry-leading training and leadership development

Opportunities for progression

Exclusive discounts and flexible pay options

Well-being support

Qualifications

• Proven hospitality leader with experience at Head of Department level or above.
• Confident in driving revenue and managing budgets.
• Ambitious and adaptable with a passion for exceptional guest experiences.

Responsibilities

• Oversee daily operations and lead recruitment.
• Work closely with the General Manager on strategy.
• Prepare the property for refurbishment.

Skills

Commercial acumen

Operational expertise

Leadership

Strong food and beverage background

Guest experience focus

Job description

A leading hotel management company in Bedford is seeking an Operations Manager to oversee daily operations and lead the team towards exceptional guest satisfaction. The ideal candidate is a proven hospitality leader with strong commercial acumen and a passion for enhancing guest experiences. This role offers significant career progression potential and the chance to influence the future of the hotel amidst planned refurbishments.