Hospitality Onezone General Assistant

University West of England; West of England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A vibrant university in the West of England is seeking a Hospitality General Assistant to join their team. This role involves serving food and drinks, maintaining cleanliness, and providing excellent customer service. Ideal candidates will have a friendly attitude, strong communication skills, and the ability to work as part of a team. This position offers competitive pay and opportunities for career growth along with staff perks such as discounted gym memberships.

Benefits

Competitive pay

Generous holiday allowance

Ongoing training

Cycle-to-work scheme

Discounted gym memberships

Qualifications

• Friendly, positive attitude and enjoyment of customer service.
• Team player who is reliable and adaptable.
• Good communication skills and confidence to interact with customers.
• Pride in cleanliness and doing things well.
• Willingness to learn food safety and health & safety basics.

Responsibilities

• Serve food and drinks while providing a great customer experience.
• Handle payments and keep outlets and kitchens clean.
• Restock and properly store items.
• Assist in events and other Hospitality services.

Skills

Customer service

Teamwork

Communication

Adaptability

Presentation

Job description

Overview

Love working with people? Enjoy being part of a busy, hands-on team? Looking for a role where no two days are the same? We’re looking for a Hospitality General Assistant to join our vibrant University Hospitality team. From serving great food and drinks with a smile, to keeping our spaces welcoming and running smoothly, you’ll help us deliver top-quality service to students, staff, and visitors every day.

Responsibilities

• Serving food and drinks while giving customers a great experience.
• Using tills and handling payments, including opening and closing procedures.
• Keeping outlets and kitchens clean, safe, and up to high standards.
• Restocking and receiving deliveries, making sure everything’s stored properly.
• Recording food temperatures, cleaning checks, and other quick admin tasks.
• Pitching in with events, conferences, and other Hospitality services across campus.
• Working flexibly as part of a team to get the job done.

What we’re looking for

• A friendly, positive attitude and a genuine enjoyment of customer service.
• Team players who are reliable, adaptable, and up for learning new skills.
• Good communication skills and confidence to chat with customers.
• Pride in presentation, cleanliness, and doing things well.
• Awareness of (or willingness to learn) food safety and health & safety basics.

What’s in it for you

• Competitive pay, plus a generous holiday allowance.
• A stable 37-hour working week, with a healthy work–life balance.
• Ongoing training and opportunities to build your career in Hospitality.
• A friendly, supportive team who’ll have your back.
• Access to staff perks like cycle-to-work schemes, discounted gym memberships, and local offers.

Bring your energy, enthusiasm, and teamwork — and we’ll give you the chance to grow while making a real difference to the student experience.

Ready to get started? Apply today!

Location and other details

This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.

Further information

If you would like to speak to us to find out more about this role please contact Kristian Fernandez-Mitchell on 0117 328 44556 or email: [e-mail]

Interviews are scheduled to take place at our Frenchay on Friday the 17th of October, 2025.