Hospitality Manager Apprenticeship Level 4 - Skern Lodge

Skern Training & Skills; Torridge District; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality training provider in North Devon is seeking a Level 4 Hospitality Manager. This role requires an experienced professional ready to lead a team, develop customer service skills, and work under pressure. The ideal candidate has significant experience in hospitality and supervising staff. The position offers a mix of face-to-face and online training with a nationally recognized qualification. Join us and build a long-term career in hospitality.

Benefits

Access to Perkbox discounts

Meals on duty

Uniform provided

Excellent support from a well-established team

Qualifications

• Significant prior experience within the Hospitality sector and in supervising staff is required.
• Willingness to learn and develop.

Responsibilities

• Develop skills to lead a team to deliver excellent customer service.
• Manage hospitality services, aligning with business vision.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Administrative skills

Problem solving skills

Team working

Initiative

Education

Level 2 in Maths and English (GCSE Grade 4)

Job description

Based in Appledore, North Devon we have been delivering outdoor activities, experiential learning and development training since 1976. We teach new skills, build confidence, fulfil your sense of adventure, and ensure you have boatloads of fun!

Main description

We have fantastic opportunities right now to take the next step in your hospitality management career journey at Skern Lodge or the Ultimate Adventure Centre, based in Bideford, Devon.

Are you an experienced hospitality professional looking to move into a managerial role?

Role

As a Level 4 Hospitality Manager you will be a highly motivated team leader, combining a talent for management and hospitality skills and thriving on the customer facing nature of the role.

In this exciting and varied role, you will develop your skills and gain valuable experience in how to lead a team to deliver excellent customer service.

Able to work under pressure, you will learn how to manage hospitality services, taking on a high level of responsibility that is aligned to business vision and objectives.

You’ll complete a nationally recognised qualification working alongside our experienced team.

Ideal Candidate Attributes

• Work alone and in a team
• Use initiative and be proactive in approach to work
• Time management skills
• Can‑do and flexible attitude
• Willingness to learn and develop
• Communication skills

Benefits

• Access to Perkbox – discounts and rewards across a wide range of shopping and lifestyle brands and well‑being support
• Meals on duty
• Uniform provided
• Excellent support from a well‑established team

Apprenticeship Duration

This apprenticeship will be for 9 months duration.

Entry Requirements

Maths and English at Level 2 (GCSE Grade 4) is desirable however we can provide Functional Skills as part of your development plan.

Required Experience

Significant prior experience within the Hospitality sector and in supervising staff is required for this career step into a leadership role.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Problem solving skills
• Team working
• Initiative

Training Provided

You will be supported by a trainer throughout your apprenticeship.

As you progress through your apprenticeship your duties and responsibilities will alter as you develop the skills for a successful career in hospitality.

Training will be a mix of face‑to‑face and online learning.

You will gain a Level 4 Hospitality Manager Apprenticeship Qualification.

Functional Skills in Maths and English if required.

Contract Details

Contracted hours are 30 hours per week. You will be on a rota with some split‑shifts required (7 am–11 am and 3–7 pm) 5 out of 7 days per week. A driving licence and car would be an advantage due to shift times, as bus timetables don’t always align with working times.

Future Prospects

We are looking for candidates who want a long‑term management career within the Hospitality sector. Further training and next level qualifications are available.