Hospitality & Events Operations Lead

Rapport Guest Services; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality service provider in London is seeking a Hospitality & Events Operations Lead to oversee the delivery of premium meetings and events. In this role, you will manage a high-performance team, ensure seamless event execution, and cultivate strong partnerships with clients and vendors. Ideal candidates should have experience in event management, a passion for hospitality, and exceptional leadership skills. The position offers a full-time contract with numerous employee benefits.

Benefits

Exclusive travel and grocery discounts

Contributory pension scheme

Wellness programs

Employee Assistance Program

Learning and development opportunities

Paid day off for community support

Qualifications

• Experience in event management and operations.
• Strong leadership and team management skills.
• Excellent relationship-building abilities.

Responsibilities

• Manage end-to-end event delivery and oversee the team.
• Cultivate relationships with clients and stakeholders.
• Ensure seamless execution of events.

Skills

Event management

Team leadership

Client relationship management

Organizational skills

Job description

Job Description

Rapport is looking for a confident and organised Hospitality & Events Operations Lead to support the delivery of exceptional meetings and events across our London portfolio, including premium spaces and internal floors.

In this hands‑on role, you’ll ensure every event runs seamlessly, oversee a motivated team, and build strong relationships with our client and key partners.

Contract type: Full‑time, 12‑months FTC

Hours: 40 per week (Monday‑Friday; shift rota basis between 7 AM and 7 PM)

What will you get?

• Financial Freedom : Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future : Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters : Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally : Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence : Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community : Take one paid day off annually to support a cause you’re passionate about!

What You’ll Do

Oversee end‑to‑end event delivery, manage a high‑performance team, and cultivate lifelong partnerships with clients, vendors, and internal stakeholders.

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