Hospitality Assistant & Reception Cover

ISS Facilities Services; Brighton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading workplace services provider in the UK is seeking a Hospitality Assistant to manage reception duties, oversee catering, and support events. The ideal candidate has experience in hospitality, strong organisational skills, and a proactive approach. Join us in delivering a welcoming experience and maintaining high standards in our facilities.

Qualifications

• Experience in hospitality, reception, or customer service required.
• Strong attention to detail and organisational skills.
• Excellent interpersonal and communication abilities.

Responsibilities

• Manage reception and phone enquiries.
• Oversee meeting room bookings and maintain standards.
• Support onsite events and manage catering deliveries.

Skills

Previous experience in hospitality

Strong organisational skills

Outstanding communication skills

Ability to multitask

Proficiency in Microsoft Office

Job description

Overview

Hospitality Assistant & Reception Cover

Contract: Banking

Location: London, EC2N 4JL

Hours of work: 40

Contract Type: Permanent

About ISS

ISS is a leading global workplace experience and facilities management company. We provide facilities management, cleaning and hygiene, maintenance and building services, catering, front of house, hospitality, and security - delivering tailored solutions that help our clients achieve their goals.

At ISS, we are committed to becoming the world’s greatest service organisation, putting people and places at the heart of everything we do.

Responsibilities

• Deliver a five-star welcome to visitors, clients, and staff, managing reception, switchboard calls, and enquiries.
• Oversee meeting room bookings, AV support, and regular checks to maintain high standards.
• Prepare, serve, and clear refreshments and catering in line with quality and hygiene requirements.
• Support onsite events with set-up, service, guest liaison, and clear-down.
• Manage catering deliveries, stock, and supplies, assisting with orders, recharges, and coordination.
• Build strong relationships with stakeholders, tenants, and partners while maintaining confidentiality.
• Ensure reception, meeting rooms, and hospitality areas are kept clean and organised.
• Follow all Health & Safety, Food Safety, and Quality procedures, reporting issues promptly and maintaining a professional appearance.

Qualifications

• Previous experience in hospitality, reception, or customer service (essential).
• Strong organisational skills with excellent attention to detail.
• Outstanding communication and interpersonal abilities.
• Ability to multitask, prioritise, and remain calm under pressure.
• Proficiency in Microsoft Office and site-specific systems.
• Positive, flexible, and proactive approach to teamwork.
• Knowledge of food safety and hygiene standards (desirable).

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]