Hospitality Assistant

Thomas Franks Ltd; Metropolitan Borough of Solihull; On-site; GBP 20,000 - 25,000; Full time

Job summary

A catering company in the United Kingdom is seeking a hospitality assistant who will provide excellent service to pupils, staff, and guests while assisting with food preparation and maintaining cleanliness. This role requires previous experience in a catering environment and a strong understanding of food hygiene. Candidates must be organized and reliable, with the ability to work in a fast-paced setting. Benefits include free meals on duty, discounts at major retailers, and opportunities for career progression.

Benefits

Wider wallet scheme (discounts at major retailers)

Free meals on duty

Volunteers leave - up to one day per year

Enhanced maternity, paternity and adoptive leave

Cycle to work scheme

Recommend a friend bonus

Unrivalled individual training and development

Well established apprenticeship programme

Team & company social events

Employee assistance programme

Workplace pension

Excellent career progression

Qualifications

• Previous experience working in a fast-paced catering environment.
• Basic understanding of food hygiene and safety regulations.

Responsibilities

• Provide friendly, efficient, and professional service to pupils, staff, and guests.
• Assist with the preparation of light meals, snacks, and beverages.
• Maintain high standards of cleanliness across all hospitality areas.
• Work collaboratively with the kitchen team to ensure smooth operations.
• Assist in setting up and clearing for events.

Skills

Organised

Time management skills

Proactive

Reliable

Detail-oriented

Education

Level 2 Food Hygiene qualification (or willingness to obtain)

Job description

Responsibilities

• Provide friendly, efficient, and professional service to pupils, staff, and guests.
• Assist with setting up and serving food and beverages for dining rooms, hospitality functions, and special school events.
• Ensure all service areas are presented to a high standard before, during, and after service.
• Respond promptly and courteously to customer requests, ensuring an excellent dining experience.

Food Preparation and Presentation

• Assist with the preparation of light meals, snacks, and beverages as directed by Manager or Senior Person.
• Ensure food is presented attractively and in accordance with school and company standards.
• Support with replenishing food and beverage stations during service.

Cleaning and Hygiene

• Maintain high standards of cleanliness across all hospitality and service areas, including dining rooms, kitchens, and event spaces.
• Follow all food safety and hygiene regulations, ensuring compliance with company and legal standards.
• Dispose of waste responsibly, ensuring recycling and composting practices are followed.

Team Support and Communication

• Work collaboratively with the kitchen team to ensure smooth day-to-day operations.
• Provide support for colleagues during events or absence, ensuring all tasks are completed to a high standard.
• Communicate effectively with team members to ensure dietary needs, allergen requirements, and timelines are met.

Event and Function Assistance

• Assist in setting up, serving, and clearing down for events, functions, or hospitality services.
• Ensure high‑quality service delivery in line with Thomas Franks standards.

General Responsibilities

• Attend team meetings, briefings, and training sessions as required.
• Uphold a professional appearance and high standards of personal hygiene.
• Undertake other reasonable duties as directed by the Chef Manager or Senior Sous Chef.
• Provide occasional support to other Thomas Franks locations or teams when needed.

Working hours will be 08.00 – 16.00 but are subject to change to suit hospitality needs so flexibility is a must.

Candidate Profile

You will ideally have previous experience of working within a fast‑paced catering environment as a hospitality assistant or supervisor. You will enjoy what you do, working with a great team, for a company fanatical about food serving wonderful customers.

Qualifications and Competencies

• Organised and detail‑oriented with strong time management skills.
• Proactive, adaptable, and reliable in a fast‑paced environment.

Knowledge and Competencies

• Basic understanding of food hygiene and safety regulations.
• Level 2 Food Hygiene qualification (or willingness to obtain).
• Experience working in a professional kitchen environment is desirable but not essential.

About Thomas Franks

Thomas Franks is a founder‑led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

Disclaimer

Disclaimer All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role. An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind‑over must be declared. Diversity and Inclusion at Thomas Franks We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under‑represented, because we believe greater diversity leads to exceptional results and provides a better working life.

Benefits

• Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
• Free meals on duty
• Volunteers leave - up to one day per year.
• Enhanced maternity, paternity and adoptive leave.
• Cycle to work scheme.
• Recommend a friend bonus.
• Unrivalled individual training and development.
• Well established apprenticeship programme.
• Team & company social events.
• Employee assistance programme.
• Workplace pension.
• Excellent career progression within a leading independent contract caterer.