Hospitality Assistant

Gather & Gather UK; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality service provider in the United Kingdom is seeking a Hospitality Assistant to deliver exceptional customer service. You will greet and serve customers, ensuring a seamless experience, while working in a dynamic team environment. Ideal candidates are passionate about service, possess strong communication skills, and can thrive under pressure. This role offers full-time hours, operational training, and a range of employee benefits including free meals and a holiday purchase scheme.

Benefits

Great operational training and development

Life assurance scheme

Personal development opportunities

Wellbeing strategy

Regular social events

Holiday purchase scheme

High street discount vouchers

Free meals

Qualifications

• Passion for delivering outstanding service with a smile.
• Ability to take initiative and make decisions that benefit customers.
• Experience in a team environment with strong communication skills.

Responsibilities

• Greet and look after guests to ensure they leave delighted.
• Serve customers providing a seamless personalized experience.
• Maintain knowledge of the menu to make recommendations.

Skills

Customer service

Team player

Communication skills

Ability to work under pressure

Job description

We're looking for a Hospitality Assistant who will be the face of our business, delivering exceptional customer service for CH&CO on a full time basis, contracted to 40 hours per week. You'll join a team that takes real pride in what they do - pride in our food, pride in our brand but most of all pride in our people.

Benefits

• Great operational training and development
• Life assurance scheme
• Personal Development and Training opportunities - We are passionate about our growing team
• A great wellbeing strategy - including access to our Employee Assistance Programme
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Access to some great high street discount vouchers
• Free meals

Here's an idea of what your shift patterns will be: Variable shifts

Responsibilities

• Greeting and looking after our guests so they go home delighted
• Serving customers, ensuring they receive an easy and seamless personalised experience
• Being knowledgeable about the menu and making recommendations to our guests
• Representing Compass Group UK&I and maintaining a positive brand image
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Qualifications

• Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
• Take initiative and make decisions that are right for our customers
• Be an excellent team player with great communication skills
• Have a desire to succeed in your role
• Possess the ability to work under pressure

CH&CO, a part of Compass Group UK&I, is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!