Hospitality and Restaurant manager

Audley Villages; Egham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury retirement village is seeking a Hospitality and Restaurant Manager to lead the team and ensure high-quality service for residents and external customers. Responsibilities include managing staff, ensuring compliance with procedures, and acting as the face of the operation. The ideal candidate should possess experience in a 4* hospitality environment, strong people management skills, and financial acumen. The role offers competitive salary and attractive perks including work-life balance and learning opportunities.

Benefits

Work life balance

Competitive salary

Company pension scheme

28 days holiday

Discount on food and drinks

Guest suites at staff rates

Learning and development opportunities

Employee discount portal access

Healthcare Cash Plan

Refer a friend bonus

Free uniform

Qualifications

• Experience in 4* or higher hospitality environment required.
• Proven ability to manage staff effectively.
• Strong skills in handling financial processes.

Responsibilities

• Lead the hospitality team to deliver high-quality service.
• Act as the face of the village, building strong relationships.
• Ensure compliance with all procedures and policies.

Skills

Food, beverage and leisure club management experience

People management

Project management

Financial management

Customer service orientation

Job description

We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our two brands, Mayfield Villages and Audley Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. What's more, through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It's retirement, but not as the UK has known it.

As our Hospitality and Restaurant manager you will be an integral part in the smooth running of Audley villages and you’ll lead and manage the team to ensure that Audley Owners and External Customers have the highest quality of service and experience.

You will be the face of the village operation acting as host and operator, building relationships and maximising all business opportunities. You will be responsible for ensuring the Village complies with all procedures and policies and you’ll also act as a deputy for the General manager in their absence.

Ideal Candidate

• Food, beverage and leisure club management experience in a 4* or higher hospitality environment is a must.
• Ability to deal with all employee relations issues professionally and legally.
• Effective experience of people management including Rota management, recruitment, onboarding and staff development.
• Ability to manage own Profit & Loss, controlling costs and deal with procurement and invoicing processes.
• Project Management experience mainly for event planning and management (preferably).
• Hands on and flexible approach in order to be able to carry out a variety of tasks to the need of the village.
• Warm, professional and empathetic.

In Return You Will Receive

• Work life balance
• Competitive salary
• Company pension scheme, with a 5% company contribution
• 28 days holiday (inclusive bank holidays)
• 50% discount on food and drinks at all of our restaurants nationwide
• Guest suites at staff rates at all of our luxury villages nationwide
• Excellent learning and development opportunities
• Free membership to our employee discount portal with access to discounts at all major retailers.
• Free membership to our Healthcare Cash Plan Scheme
• Refer a friend bonus scheme
• Free uniform and a lot more…