Homelessness Triage Officer

Adecco; Worthing; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A public sector organization is looking for a Homelessness Triage Officer for a temporary full-time position. This role involves interviewing clients presenting as homeless, triaging new approaches, and providing housing options information. Candidates should be willing to work hybridly (4 days in the office located in Crawley), have knowledge of the Homelessness Reduction Act, and be ready to start on short notice. The position offers a chance to contribute to a critical community service.

Qualifications

• Knowledge of the Homelessness Reduction Act is a plus.
• No extensive experience required in S184s, PHPs, or prevention work.
• Willingness to work hybridly and start on short notice.

Responsibilities

• Triage all new homeless approaches.
• Make enquiries to assess eligibility and homelessness.
• Set up new households on the system.
• Record accurate case notes.
• Check Section 21 validity.
• Book appointments for homeless advisers.
• Make referrals and signpost to support services.
• Provide general advice about housing options.

Job description

Homelessness Triage Officer (temp: Crawley, West Sussex)

A fantastic opportunity has emerged for a Triage Officer to join the homelessness department of one of Adecco's most improved public sector clients in a temporary, on‑going assignment within their housing options team. Working hybridly (4 days each week in our client's Crawley office in West Sussex), this is a full‑time (37 hours per week, Monday to Friday) role. The successful candidate will interview clients (virtually, over the telephone or in person) who present themselves as homeless.

Key Responsibilities

• Triage all new homeless approaches
• Make enquiries to establish the reason to believe a client is eligible and homeless
• Set new households up on the system
• Record accurate case notes
• Check Section 21 validity (training can be provided)
• Book appointments for homeless advisers
• Make referrals and signpost to other support services
• Give general basic information and advice about housing options

This role would suit a junior homelessness professional. It would be great if the successful candidate had some knowledge of the Homelessness Reduction Act but extensive experience, S184s, PHPs and prevention work is not required.

Only applicants who are willing to work hybridly (4 days each week) in our client's Crawley office, can start on short notice and are comfortable with the above criteria need apply for this role.

Location: Crawley, West Sussex

Posted: Jan 14th 2026 • Closes: Feb 14th 2026

Company: Adecco (client public sector)

Type: Temporary – Full Time

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