Homeless Support Worker

21HSC; Musselburgh; On-site; GBP 40,000 - 60,000; Part time

Job summary

A dedicated support services team in Musselburgh is seeking a Support Worker to provide high-quality, person-centred support for individuals experiencing homelessness. The role requires a genuine passion for making a difference, strong communication skills, and an awareness of challenges associated with homelessness. Candidates should be willing to work towards SVQ Level 3 in Social Services and Healthcare. This position offers part-time day shifts and full-time night shifts with competitive compensation at £12.84 per hour.

Qualifications

• A genuine passion for supporting vulnerable people is essential.
• Able to build trusting, empowering relationships.
• Strong communication, problem-solving, and organizational skills are necessary.
• Willing to work towards SVQ Level 3 in Social Services and Healthcare.

Responsibilities

• Deliver high-quality, person-centred support tailored to individuals.
• Utilise case management systems to monitor progress.
• Facilitate key work sessions in line with support plans.
• Manage a personal caseload efficiently.

Skills

Passion for supporting vulnerable people

Strong communication skills

Problem-solving skills

Organizational skills

Ability to build trusting relationships

Flexibility and ability to work independently

Education

SVQ Level 3 in Social Services and Healthcare

Job description

Support Worker

Location: Edinburgh
Contract Type: Permanent - Part time day shift and Full time nightshift positions available
Salary: £12.84 per hour

Are you passionate about making a difference in people's lives? Apply to be part of a dedicated team providing safe, secure, and supported accommodation for people experiencing homelessness. You'll help individuals build independence, access opportunities, and take meaningful steps toward a more stable future.

Key Roles and Responsibilities

• Deliver high-quality, person‑centred support tailored to individual needs and aspirations.
• Utilise case management systems to review, monitor, and evaluate progress.
• Facilitate key work sessions, reviews, and meetings in line with support plans.
• Provide advocacy, advice, and support to ensure service users meet occupancy conditions.
• Work in partnership with external agencies to maximise opportunities for supported individuals.
• Manage a personal caseload while contributing to the wider team.
• Support referrals, admissions, and discharges in accordance with procedures.
• Maintain a safe environment through regular risk assessments, health & safety checks, and cleaning duties.
• Help individuals with tenancy management, budgeting, and accessing services.
• Uphold data protection and confidentiality requirements while maintaining accurate records.
• Play an active role in service development, professional learning, and continuous improvement.

Essential Skills and Attributes

• A genuine passion for supporting vulnerable people.
• Ability to build trusting, empowering relationships.
• Awareness of the challenges linked to homelessness and trauma.
• Strong communication, problem‑solving, and organisational skills.
• Ability to work flexibly and independently, including lone working.
• Basic IT literacy and the ability to maintain clear, accurate records.

Desirable

• Experience supporting people with addiction issues, homelessness, or complex needs.
• Understanding of trauma-informed, person-centred approaches.
• Experience promoting recovery and social inclusion.
• HNC or SVQ Level 3 in Social Services and Healthcare.

Qualifications

• A willingness and ability to work towards SVQ Level 3 in Social Services and Healthcare is essential.

To Apply

Click "Apply" and submit your up-to-date CV. For more information and a detailed job description, contact Danielle Frame at 21 HSC. Suitable candidates will be contacted quickly with a view to arranging a formal interview with the Senior Management Team.

21 HSC Limited is an equal opportunities employer