Homebased Travel Consultant

Travel Trade Recruitment Limited; England; Remote; GBP 24,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Customer Experience Executive for a fully remote role in the travel industry. Responsibilities include responding to customer inquiries, handling bookings, and maximizing upsales. The ideal candidate will have a customer-centric attitude and experience in a busy customer-facing role. Competitive salary of £24,570 plus commission and flexible working hours are offered.

Benefits

Commission

Travel perks

Flexible working hours

Qualifications

• Experience in a customer facing role in a busy environment.
• Experience in travel is desirable.

Responsibilities

• Answer all incoming calls and respond to customer inquiries.
• Complete bookings and amendments accurately.
• Maximize upsale opportunities on bookings.
• Assist clients with payments and general queries.
• Ensure prompt responses to all email and social media inquiries.

Skills

Customer centric attitude

Ability to work under pressure

Professionalism in interactions

Job description

Overview

Are you an experienced Travel Consultant? Are you experienced working remotely and looking for your next homebased role within the Travel Industry?

We are working with an established Tour Operator who are looking for an experienced Customer Experience Executive to join their Reservations / Customer Service team.

Responsibilities

• To ensure all incoming calls are answered promptly and dealt with to the best of ability.
• Respond to and follow up any sales or customer care enquiries received by post, email, telephone, webchat or any other channel.
• To accurately complete bookings and amendments following instructions and using correct codes, prices and taking care to update new client database.
• Maximise upsale opportunities by ensuring that clients are offered all upgrades and extras on every booking.
• Assisting clients with all further customer care activities including collecting payments, booking ancillaries with airlines, informing clients of changes to their holiday, processing brochure order requests and general queries from the clients.
• Attend any relevant training/educational visits provided by the company to develop knowledge and skills.
• Ensure clients are sent any relevant holiday documentation upon booking and explaining online check in and Manage my Booking.
• To ensure all email enquiries, web chat, social media interactions, text message and whatsapp enquiries are answered promptly and dealt with to the best of ability.
• Any other duties deemed necessary by either your Supervisor, Manager or Director.

Core competencies

• Customer centric attitude
• Professional and courteous in all interactions verbal or non-verbal
• Ability to work under pressure
• Ability to deal with difficult situations or points of conflict

Experience

Experienced in a customer facing role in a busy environment

Experience in travel is desirable

The package

• Salary - 24,570 + commission
• Fully remote
• Opening hours are open are 9am-8pm Monday to Sunday - working 5 days per week (1 of those days includes a weekend day). The shift is generally 9am-5.30pm (occasionally 10am-6.30pm and 11am-7.30pm)
• Lots of travel perks

Interested?

Please click APPLY or contact (url removed)