Home Specialist - Full Time

NEPTUNE LTD; The Holme; On-site; GBP 80,000 - 100,000; Full time

Job summary

A home goods retailer is seeking a Home Specialist (Retail Sales Assistant) for their showroom in York. This permanent, full-time role involves providing exceptional customer service, guiding customers through their shopping journey, and maintaining store presentation. Benefits include a competitive salary, generous holiday allowance, and discounts. Ideal candidates will have strong customer service experience and a passion for interiors. Flexibility to work weekdays and weekends is necessary.

Benefits

Competitive salary

Generous holiday allowance

Life assurance

Company sick pay

Enhanced maternity and paternity leave

Cycle to work scheme

Gym membership

Generous discounts

Wellbeing Hub access

Birthday day off

Two paid volunteer days a year

Day off if you become a Grandparent

Week off for a life event

Refer a friend scheme

Long service holiday allowance increase

Training Workshops

Qualifications

• Previous experience in a customer-facing role with a service-first mindset.
• Confident in using Outlook and other digital tools.
• A good eye for colour and texture.

Responsibilities

• Greet customers warmly and guide them through their journey.
• Help customers with tailored suggestions and product knowledge.
• Support design appointments and maintain store presentation.
• Promote the whole-home concept and assist with marketing.

Skills

Exceptional customer service experience

Communication skills

Proactive approach

Organizational skills

Interest in interior design

Tools

Outlook

Job description

At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living.

Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.

From timeless furniture pieces to thoughtful design advice, we're here to help our customers create their dream homes.

• and it all begins with exceptional service.

We're looking for a warm and personable Home Specialist (Retail Sales Assistant) to join our superb team within our stunning Showroom in York on a permanent, full time basis working 40 hours over 5 days of the week.

You’ll be someone who loves making people feel welcome, has exceptional customer service experience, a keen eye for interiors, and brings energy and organisation to everything you do.

What you'll be doing

• You’ll be the first smile our customers meet whether in person, on the phone, or via email.


• You’ll guide them through their journey with us, offering thoughtful advice, tailored suggestions, and a calm helping hand from the first conversation through to aftercare.


• Day to day, you’ll greet customers with a warm, natural welcome, offering refreshments, samples and your undivided attention.


• Listen carefully to customer needs and share your product knowledge to help them find just the right thing.


• Handle sales, orders and queries with accuracy and a keen eye for detail.


• Keep in touch with customers to update them on orders, offer support, and resolve queries with care.


• Support the team with design appointments, visual merchandising, store upkeep, and keeping our space beautifully presented.


• Promote our whole-home concept, including kitchen design consultations.


• Help shape our collections by feeding back popular product trends and customer requests.


• Lend a hand with marketing from social media to in-store events to help our Neptune story reach more homes.

A little about you

• You’re someone who naturally puts people at ease and find joy in helping customers feel heard, understood and inspired.


• You’ll bring previous experience in a customer-facing role with a service-first mindset and great communication skills, both written and spoken, and confidence using Outlook and other digital tools.


• You’ll bring a love for interiors and a good eye for colour and texture with a genuine interest in helping customers make beautiful choices.


• You’ll also be organised with a proactive approach, always looking for ways to go the extra mile.


• It's also important that you bring confidence and a natural affinity of working in a calm and professional way, even when under pressure.


• Our store is open 7 days of the week, so it's important that you have the flexibility to work during the week and weekends too.

We're an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities.

We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.

What Benefits we can offer you

• Competitive salary


• Generous holiday allowance


• Life assurance


• Company sick pay


• Enhanced maternity and paternity leave


• Cycle to work scheme


• Gym membership


• Generous Neptune new item and outlet discounts


• Perkbox : Wellbeing Hub and Retail Discounts Portal


• Your birthday day off


• Two paid volunteer days a year


• Day off if you become a Grandparent


• A week off to celebrate a life event


• Refer a friend scheme


• Long service holiday allowance increase


• Training Workshops

Our Story

Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home.

Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens with heirloom-worthy dressers not far behind.

Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail.

Put simply, we make things we're proud of, and that are designed to last a lifetime.