Home Ownership Assistant

bpha; Bedford; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading housing association is seeking a proactive Home Ownership Assistant to provide key administrative support and enhance customer experiences. You will be the primary contact for customer inquiries related to property transactions, ensuring an excellent service delivery. The ideal candidate will have strong customer service skills, administration experience, and a commitment to helping customers navigate shared ownership and housing services. Join us to contribute to our mission of delivering high-quality, affordable housing.

Benefits

Holiday entitlement of 28-33 days

Contributory pension scheme

Competitive pay

Life assurance cover

Private healthcare

Mental Health First Aid

Discounted gym membership

Opportunities for professional training

Qualifications

• At least two years experience in a customer-facing role.
• Experience in a fast-paced administration environment.
• Knowledge of shared ownership and affordable housing products is desirable.

Responsibilities

• First point of contact for customer enquiries.
• Deliver timely customer-focused services for property transactions.
• Support administration and processing of applications.

Skills

Strong customer service

Excellent written and verbal communication

Strong administrative skills

Ability to build relationships

Ability to prioritize workload

Tools

MS Office

CRM systems

Job description

About the Role

Are you passionate about customer service and keen to make a difference in peoples lives We are seeking a proactive enthusiastic and detail orientated Home Ownership Assistant to join our Home Ownership team.

Youll be the first point of contact for customers and providing key administration support to our coordinators ensuring a seamless and positive experience for purchasers vendors and current homeowners.

As Home Ownership Assistant you will be :

The first point of contact for customer enquiries providing accurate and clear information.

Delivering a timely customer-focused service for our customers wanting to buy more shares in their home sell their shared ownership home extend their lease redeem their equity loans and other property transactions.

Supporting the administration and processing of applications including data entry with accurate record keeping ensuring documents are collated and uploaded efficiently to our CRM systems (Dynamics Orchard) and spreadsheets.

Promoting and embedding the bpha brand ensuring strong brand awareness and excellent customer satisfaction.

Building and maintaining relationships with stakeholders customers and colleagues.

Proactively manage live enquiries and close those no longer proceeding.

Adhering to policies procedures and relevant legislation such as anti money laundering a General Data Protection (GDPR).

Meeting or exceeding asset sales targets and contributing new ideas to improve ways of working.

Undertaking other duties as required to meet the changing needs of the organisation and where required providing support to the wider sales and marketing team.

About You

Strong customer service with excellent written and verbal communication skills (email telephone face-to-face).

Strong administrative skills; competent in MS Office CRM systems and telephony.

Excellent team worker able to build relationships and support colleagues and maintain a good team dynamic.

Able to work in a busy fast-moving sales environment and prioritise workload independently.

Enthusiastic with a can-do attitude and commitment to high performance.

Adaptable approach to work and sector changes.

Ambition for team and personal growth and development.

Knowledge & Experience

At least two years experience in a customer-facing role (email telephone face-to-face).

Experience of working in a fast paced administration environment.

Desirable :

Knowledge of shared ownership and affordable housing products.

Experience building relationships internal and external customers.

Why Join Us

At bpha our values are at the heart of everything we do :

We take responsibility : We do what we say and are accountable for our actions.

We show empathy : We respect and listen to every colleague and customer.

We are better together : We value diversity and achieve more as one team.

We are ambitious : We strive for excellence and make a positive difference.

Are you ready to make a difference with data

Apply now to join bpha as our Home Ownership Assistant!

Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate.

Early applications are encouraged to avoid disappointment.

About us

bpha is a Housing Association located in the Oxford to Cambridge arc which is committed to providing its customers with high quality value for money services whilst continuing to develop energy efficient sustainable and affordable housing.

We are a leading provider and developer of affordable homes for rent sheltered residential care and shared ownership.

We work together with communities to improve opportunities independence and quality of life for our residents and to benefit the wider community. We bring people together and run and support a wide range of community activities.

All the money we make is used to invest in existing homes to enable us to build new homes and to deliver new and improved services.

We own or manage over 19500 homes and over 500 staff.

Our vision and values

To build communities where people can live happily in a home they can afford.

Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities customers and fellow colleagues. So that we can realise our vision together.

We are ambitious

We are better together

We show empathy

We take responsibility

Benefits

We believe that benefits should be more than just perks. For us they arent simply little extras added on at the end theyre fundamental parts of what we stand for from the very beginning. As standard.

Thats why at bpha we reward our employees by making sure we give them a supportive and caring environment that empowers them to be happy healthy and inspired every day.

• Holiday entitlement of 28-33 days a year plus public holidays
• Contributory pension scheme
• Competitive pay
• Life assurance cover
• Private healthcare
• Mental Health First Aid
• Counselling service
• Eye tests
• Discounted gym membership
• Cycle to Work scheme
• Free annual flu jabs
• Wellbeing activities and events
• Free fruit and refreshments
• Long service award
• Annual staff recognition awards
• Discretionary reward scheme
• Annual volunteering day
• Social events clubs and activities
• Breakout areas
• Onsite cafe / restaurant at headquarters
• Opportunities for professional training and qualifications
• Workshops and training sessions for new skills
• A fresh and modern eLearning platform