Home Admissions Advisor

The Cinnamon Care Collection; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading care home group in the United Kingdom is seeking a Home Admissions Advisor to manage sales and marketing operations at Netley Court. The ideal candidate will be ambitious, dedicated, and possess exceptional customer service skills. Responsibilities include updating the sales database, coordinating with team members, and developing community contacts. Flexibility to cover office hours is essential. This role offers competitive salary plus commission and benefits.

Benefits

Competitive salary

Commission

Company benefits

Qualifications

• Proven sales experience in a competitive environment.
• Ability to prioritize workload and work under pressure.
• Strong interpersonal skills to manage customer relationships.

Responsibilities

• Update Sales and Marketing activity database.
• Assist in answering general sales and marketing enquiries.
• Record and follow up sales leads to ensure targets are met.
• Develop new contacts and maintain relationships with key care influences.

Skills

Sales skills

Customer service

Communication

Interpersonal skills

Flexibility

Job description

Home Admissions Advisor

Competitive Salary (D.O.E) plus commission and company benefits

Full Time Hours

A Top 20 Care Home Group 2025!

Awarded One Of The UK s Best Companies To Work For

Netley Court is a purpose-built 65 bedded residential care home set in the heart of the village of Netley Abbey caring for dementia and residential residents.

We are looking for an ambitious, dedicated and compassionate sales person to join the team at Netley Court. You will ensure the effective daily operation of Sales and Marketing whilst meeting and exceeding budget targets and filling the home with the agreed client base and maximising revenue.

The HAA will demonstrate the highest levels of professionalism and customer service at all times whilst promoting the values and vision of the Cinnamon Care Collection.

Our HAA's are expected to promote the homes at all times and to carry out external business development, establishing community and professional links.

Main Responsibilities

• Update the Sales and Marketing activity database on an ongoing basis and produce activity reports on a daily, weekly or ad hoc basis.
• Co-ordinate input from all team members.
• Assist in answering all general sales and marketing enquiries from colleagues and customers, brochure requests, internet enquiries and other channels.
• Acquire information and collate responses and data from customers as required, including chasing up outstanding information.
• Assist at Sales and Marketing events with special emphasis on preparation for and coordination of all sales events and exhibitions.
• Record and follow up sales leads to ensure sales targets are met.
• Ensure that all reports are prepared within the required timescale and are accurate.
• Manage and keep up to date the information on the pipeline of potential residents, and when they are likely to become permanent residents, in order to maximise revenue and meet sales targets.
• Develop new contacts and maintain regular and close contacts with all key care influences.
• Identify new sales opportunities and ensure that, where possible, these come to completion.
• Flexibility in covering the Sales & Marketing office over seven days, including weekends and evening hours as and when required.

Person Specification

• This role involves working very closely with the General Manager. You will need to be decisive, self‑motivated, proactive, flexible and adaptable. Confident and enthusiastic with a desire to excel in all areas. You will need to possess the ability to prioritise your workload and be able to work under pressure. The ability to communicate and manage interpersonal relationships, including influencing skills is essential.