Hollister - Key Lead, Meadowhall

Abercrombie and Fitch Co.; Sheffield; On-site; GBP 60,000 - 80,000; Part time

Job summary

A global fashion retailer is seeking a Key Lead to oversee the customer experience in-store. Responsibilities include guiding and coaching team members, ensuring store operations run smoothly, and contributing to daily sales performance. Candidates should have at least one year of retail experience and the ability to work a flexible schedule, including weekends. The role offers various benefits designed to support your needs, such as a quarterly sales incentive bonus and opportunities for career advancement.

Benefits

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Associate Assistance Program

Qualifications

• Retail experience of at least 1 year is preferred.
• No supervisory or management experience required.
• Must be able to work at least 16 hours per week.

Responsibilities

• Guide and coach Brand Reps and Stock Associates.
• Ensure effective store operations.
• Drive store performance through customer experience.

Skills

Customer Focus

Communication

Interpersonal Interaction

Fashion Trend Knowledge

Adaptability/Flexibility

Work Ethic

Education

High School Diploma/ G.E.D. equivalent

Job description

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e‑commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.

Job Description

The Key Lead is responsible for ensuring all customers receive a quality in‑store experience. The Key Lead acts as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, ensuring store operations run effectively. They are part of the store leadership team, driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Opening and closing routine
• Product Knowledge & Brand Awareness
• Business Understanding
• Proactive Thinking
• Attention to Detail
• Register/Point of Sales use
• Asset Protection
• Visual Displays
• System Skills
• Work Schedule Requirements

Schedule

• Schedule will vary weekly but should expect to work at least 16 hours per week.
• Required availability on Saturdays and Sundays as well as certain holidays.
• During peak timeframes, hours will increase to support the needs of the business.

Qualifications

• Education – High School Diploma/ G.E.D. equivalent preferred
• Retail Experience – At least 1 year of retail experience is preferred.
• Supervisor/ Managerial Experience – No supervisory/management experience is required.
• Customer Focus
• Communication
• Interpersonal Interaction
• Fashion Trend Knowledge
• Outgoing
• Assertiveness
• Adaptability/Flexibility & Stress Tolerance
• Poise & Ambition
• Multi‑Tasking
• Applied Learning
• Work Ethic
• Omni Channel Services

Benefits

As an Abercrombie & Fitch Co. associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle.

• Quarterly Sales Incentive Bonus
• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Associate Assistance Program
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU

Abercrombie & Fitch Co. is an Equal Opportunity employer.