Holiday Services & Guest Experience Manager

Sun Communities, Inc.; Worcester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading holiday park management company in the United Kingdom is looking for a Holiday Services Manager to oversee the efficient running of the Holiday Sales department. The successful candidate will ensure high standards of operation, manage budgets, and enhance customer experiences. Strong organizational skills, an outgoing personality, and the ability to handle multiple tasks in a fast-paced environment are essential. The role includes comprehensive training, opportunities for professional growth, and employee benefits including discounts and a pension scheme.

Benefits

Generous discount on holidays across parks

Discount on food and beverages

Free premium eye test voucher

Health and wellbeing app access

Comprehensive Employee Assistance Programme

Discounted gym membership

Employee referral scheme

Sales referral scheme

Free expert mortgage advice

Company pension scheme

Qualifications

• Strong PC skills, proficiency in Excel and other office software.
• Capable of managing multiple tasks and coordinating between departments.
• Ability to meet deadlines in a fast-paced environment.

Responsibilities

• Manage Holiday Sales department's budget and controls.
• Handle trip advisor reviews and complaints.
• Ensure compliance with legal and safety standards.

Skills

Proficiency in Excel and office software

Excellent organisation skills

Strong communication skills

Ability to work under pressure

Self-motivation

Professional and outgoing personality

Flexibility in work hours

Job description

A leading holiday park management company in the United Kingdom is looking for a Holiday Services Manager to oversee the efficient running of the Holiday Sales department. The successful candidate will ensure high standards of operation, manage budgets, and enhance customer experiences. Strong organizational skills, an outgoing personality, and the ability to handle multiple tasks in a fast-paced environment are essential. The role includes comprehensive training, opportunities for professional growth, and employee benefits including discounts and a pension scheme.