Hire Service Technician - ICS Cool Energy Ltd

Career and Referral; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading climate solutions company is seeking a Hire Technician in the Birmingham area to provide exceptional customer service and technical support. This role involves diagnosing system problems, conducting planned maintenance, and building strong customer relationships. Candidates should have mechanic experience, customer service skills, and a right to work in the UK. The position is full-time, offering a competitive salary and benefits including a company vehicle, healthcare, and continuous development opportunities.

Benefits

Pension

Healthcare

Life Insurance

Wellbeing platforms

Company van

Qualifications

• Strong knowledge of customer service principles.
• Proficiency in using diagnostic software and MS Office Suite.
• Ability to work as a field-based technician.

Responsibilities

• Diagnose system problems on customer site visits.
• Carry out Planned Preventative Maintenance (PPM) and warranty work.
• Build and maintain strong relationships with customers.

Skills

Mechanic Experience

Customer Service

HVAC

Mechanical Knowledge

Service Technician Experience

Job description

Overview

At Trane Technologies TM and through our businesses including Trane and Thermo King we create innovative climate solutions for buildings homes and transportation that challenge whats possible for a sustainable world. Were a team that dares to look at the worlds challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Position Overview :

The Hire Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to install hire equipment and support as a field-based technician. The goal is to maximize productivity and enhance the overall customer experience and improve operational technical processes. Seeking candidates from the Birmingham area.

Responsibilities

• Customer and Technical: Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
• Attend customer sites to carry out work for Planned Preventative Maintenance (PPM) Customer Breakdowns Warranty work Hire and Commissioning workloads.
• Build and maintain strong relationships with customers acting as a trusted point of contact.
• Collaboration with hire desk Sales and Operations Team: Establish strong communication channels to share key customer insights.
• Able to use cutting edge software and technology along with a variety of hand-tools following blueprints or engineering specifications to diagnose and repair units.
• Communications with supervisors regions hire and operations managers and senior technicians and customers on updates and to drive continuous improvement.

• Internal Controls and Administration: Ability to work as a field-based technician.
• Strong knowledge of customer service principles.
• Effective communication skills
• Analytical thinking and problem-solving abilities.
• Proficiency in using Apps diagnostic software and MS Office Suite.

Skills and Capabilities

• Knowledge of manufacturing industry an advantage
• People and communication skills with a positive mindset
• Appropriate skilled based certificates with F-Gas an advantage
• Gas safe and advantage
• Able to cover standby and call outs on a planned scheduled basis to include weekday weekends and bank holidays
• UK Drivers licence as a company vehicle will be allocated
• Right to Work status confirmed for Country of application.

You can look forward to

• Competitive salary and benefits including pension healthcare life insurance and wellbeing platforms.
• Company van
• A fast-paced working environment
• An excellent working culture and community
• A structured induction plan with continued learning and development.
• A key role where you can make a direct contribution to our business.
• We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin pregnancy age marital status disability status as a protected veteran or any legally protected status.

Qualifications

• Required Experience: IC
• Key Skills: Mechanic Experience, Pest Control, Customer Service, Hand Tools, HVAC, Mechanical Knowledge, Automotive Repair, Service Technician Experience, Maintenance, Heavy Lifting, Equipment Repair, Troubleshooting
• Employment Type: Full Time
• Experience: years
• Vacancy: 1